Customer Support Executive (Games)
4 Months ago • 1 Years +
Customer Service
Job Description
As a Game Support Executive at Dynamicnext, you will be the primary point of contact for players, acting as a crucial brand ambassador. Your responsibilities include resolving player issues through email, forums, chat, in-game, and social media. You will identify player needs, provide solutions, and offer real-time responses. Maintaining accurate notes and escalating issues to the appropriate teams are also key. Furthermore, you'll contribute insights on player behavior to the Production team. The role requires strong customer service skills and a passion for mobile games. You will need to be able to communicate effectively and professionally with others.
Must Have:
- Experience in customer service is preferred.
- Knowledge and passion for mobile games (MMO, RPG).
- Experience using various Operating Systems and documentation tools.
- Excellent typing speed, verbal, and spoken English skills.
- Good comprehension and documentation skills.
- Ability to maintain poise and a professional attitude.
DYNAMICNEXT is one of the leading Game Development Studios in India. Our focus is on creating top-quality mobile games for international markets. We have launched several successful game titles, received millions of downloads, and have a strong player community.
We are seeking a ‘Game Support Executive’ who will bring strong customer service skills and a positive attitude to our team. We are especially interested in avid gamer and mobile game enthusiasts. As a Game support Executive at Dynamicnext, you will be the first point of contact for players and will be a critical brand ambassador.
Your role:
- Resolve player concerns.
- Supports game players via email, forums, chat, ingame and social media channels.
- Identify player’s needs, clarify information, research every issue, and provide solutions and/or alternatives
- Give accurate and real-time responses to player inquiries
- Keep accurate detailed notes per intake
- Offer inputs and player behaviour insights based on interactions to Production team
- Escalate issues to appropriate teams when necessary
Qualifications:
- One or more years of experience in customer service is preferred
- Knowledge and passion for mobile games (especially MMO, RPG) is a must
- Experience using various Operating Systems and documenting tools
- Excellent typing speed, verbal and spoken English skills
- Good comprehension and documentation skills
- Ability to maintain poise and a professional attitude during periods of high complaint volume
- Ability to communicate effectively and professionally with others, from customers to coworkers
Note:- Preference will be given to candidates from Kerala. Salary is not a constraint for the right candidate.
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