Customer Support Representative

Description

Position at LeadVenture

LeadVenture is looking for a Customer Support Representative to provide exceptional service to our dealer and retailer network. In this role, you’ll guide retailers through enrollment in brand programs, assist with platform connections, and ensure smooth setup and maintenance within the Thumbstopper solution. You’ll be a key part of helping our partners succeed by resolving issues quickly and delivering a great customer experience every time.

##### Duties and Responsibilities

• Assist retailers with account enrollment and setup across supported platforms
• Connect retailers to search and social channels via email and phone outreach
• Maintain accurate account and product tier information
• Respond to customer inquiries and resolve support cases in Salesforce within one business day
• Research dealer eligibility for additional brand programs
• Collaborate with internal teams to ensure clear communication and timely issue resolution

##### You’ll Thrive If You Have

• 3+ years of customer-facing experience in a service or support environment
• Strong verbal and written communication skills
• Proven ability to build relationships and resolve problems with professionalism
• Excellent attention to detail and organizational skills
• Experience with Salesforce, Microsoft Office Suite, and similar software tools
• A proactive, team-oriented mindset with a passion for helping customers succeed

##### Why LeadVenture

At LeadVenture, you’ll join a collaborative, growth-driven team dedicated to delivering exceptional customer experiences. We offer competitive benefits including:

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Career growth and development opportunities
• Flexible, supportive work environment

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

Who is LeadVenture?

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.