Customer Support Specialist

Ten Square Games is a mobile game development company focused on outdoor experiences. With global hits like Fishing Clash and 77 million registered players, they are expanding their team. This role is for a Customer Support Specialist to join their free-2-play business in Wroclaw. The specialist will assist players, resolve issues, collaborate with product teams, and participate in game development projects, aiming to enhance player experience and satisfaction.

Must Have

• Assisting players with their issues and inquiries
• Receiving, processing, and resolving issue reports
• Collaborating with product teams to improve the player experience
• Handling individual tasks efficiently
• Participating in game development projects
• At least one year of experience in customer support
• Strong focus on players’ concerns and issues
• Ability to plan, prioritize workload, and work under pressure
• Engagement, excellent communication, and teamwork skills
• Advanced level of English (min. C1)
• Native Polish

Good to Have

• Knowledge of customer service or help desk software (e.g. Zendesk, ServiceNow, Helpshift, etc.)
• Gamedev business experience
• Knowledge of the mobile games market

Perks & Benefits

• Clear career path & Internal Mobility
• Tailored language lessons
• Free breakfast
• Concierge service
• Individual and team training budget
• Relocation package
• In office massage
• Psychological support
• Choice of hardware
• Stay in the game - program for moms
• Worksmile platform with benefits
• ESG company-wide activities

Hybrid model: 3 days a week in the Wroclaw office

About us

Hi, we are Ten Square Games, and we live games! No, not a typo - but a level up from loving! We are on a mission of giving players excellent outdoor experiences on their mobiles. With global hits, such as Fishing Clash, we know how to make the best of technology, fun, and fair play. With 77 million registered players in 2024 and 300+ people on board, we keep growing and learning, having the insatiable hunger for the next success. If you also like to explore the unknown and know how to own it, we want to work with you!

If you want to read our full story you can find it here.

What is this job all about?

If you wake up every day wanting to change reality, we’ll welcome you with open arms in Ten Square Games. Our main goal is to make our players’ lives easier and put smiles on their faces. Currently, our free-2-play business needs a Customer Support Specialist - someone just like you. Become one of us, and let’s share our ideas with the rest of the world. Sounds good? Hurry up then and join the team in our Wroclaw office!

Job requirements

What will you be doing?

• Assisting players with their issues and inquiries.
• Receiving, processing, and resolving issue reports.
• Collaborating with product teams to improve the player experience.
• Handling individual tasks efficiently.
• Participating in game development projects.

Why should you join us?

• You will join a fast-growing, innovative company where you can keep learning and making an impact!
• Your insights help improve the game based on player feedback.
• You will engage with a multicultural player base from around the world.
• You will provide top-tier support to our VIP players and enhance their experience.

What are we looking for?

• At least one year of experience in customer support.
• Strong focus on players’ concerns and issues.
• Ability to plan, prioritize workload, and work under pressure.
• Engagement, excellent communication, and teamwork skills.
• Advanced level of English (min. C1) and native Polish.

Amaze us with:

• Knowledge of customer service or help desk software (e.g. Zendesk, ServiceNow, Helpshift, etc.).
• Gamedev business experience.
• Knowledge of the mobile games market.

Perks for employees

• Clear career path & Internal Mobility
• Tailored language lessons
• Free breakfast
• Concierge service
• Individual and team training budget
• Relocation package
• In office massage
• Psychological support
• Choice of hardware
• Stay in the game - program for moms
• Worksmile platform with benefits
• ESG company-wide activities

At Ten Square Games, sustainability is at the heart of how we play.

We’re not just here to make games – we’re here to make a difference. From inspiring climate awareness among players to supporting nonprofits and putting actions that mitigate our climate impact into place, we’re all in. We’ve built an inclusive workspace where every voice counts, bringing fresh ideas to the table and shaping the future of gaming for all. With a merit-based recruitment approach, we welcome everyone ready to help us level up.

Your Next Adventure: Join us to work on exciting projects, make an impact, and be part of the future at Ten Square Games!

How is it to work for TSG?

See our employees talk about their jobs!