As a Deployment Operations Engineer [Field Operations] at Base, you will be the primary technical expert and support for field crews, ensuring safe and efficient battery installations and service calls. This role involves real-time troubleshooting via phone, text, and Slack, monitoring system health using tools like Grafana and Retool, and collaborating with engineering and member experience teams. You will gain comprehensive expertise in hardware, software, and field operations, directly contributing to product improvement and deployment playbooks.

Must Have

• Provide end-to-end guidance and troubleshooting for battery installations and service calls.
• Serve as the first line of technical support for in-field electrical questions and hardware issues.
• Identify field issue trends and flag high impact issues to relevant teams.
• Create, track, and close service tickets through Jira or Odoo.
• 2+ years in a technical support, electrical, or IT troubleshooting role.
• Strong foundation in electrical concepts.
• Proven ability to quickly learn complex technical systems (electrical code, hardware, and software tools).
• Strong communication and organization skills.
• Ability to multitask, remain calm under pressure, de-escalate high pressure situations, be decisive, and practice patience.
• Desire and ability to think analytically and creatively to resolve complex issues and suggest process improvements.
• Attention to detail in communicating accurately and clearly, tracking field interactions, and documenting solutions.
• Tech savvy, with a knack for quickly mastering new tools and systems.

Good to Have

• Licensed electrician or hands-on field experience.
• Bilingual communication skills.

Deployment Operations Engineer [Field Operations]

Location

Austin

Employment Type

Full time

Location Type

On-site

Department

Deployments

About Base

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.

About the Role

As our Deployment Operations Engineer [Field Operations], you are the technical expert and central lifeline for our field crews. You are the voice of Base from mission control, providing end-to-end guidance to ensure every battery installation and service call is safe, efficient, and successful. This is not a typical support role. You’ll be the interdisciplinary link between our field electricians, our engineers, and our members, using tools like Grafana and Retool to monitor system health while troubleshooting issues over the phone, text, and Slack. This role offers a unique opportunity to develop a 360-degree view of our technology. You’ll gain real-world expertise in hardware, software, and field operations, all while contributing directly to the improvement of our product and deployment playbooks. This role is best suited for a tech-savvy experienced electrician who enjoys solving complex problems in real-time or for a fast-learning generalist that can flex into any scope and excel. Over time, this position could grow into potential field leadership, operations, or engineering roles.

What You'll Do

• Typical week: ~75% of your time live-supporting field crews during installations and service calls; ~25% analyzing issues, updating playbooks, and collaborating with other teams.
• Provide end-to-end guidance and troubleshooting for battery installations and service calls over phone, text, and Slack.
• Serve as the first line of technical support for in-field electrical questions and hardware issues, escalating complex compliance issues and documenting new solutions.
• Identify field issue trends over time and flag high impact issues to hardware, software, or deployment teams.
• Work closely with Member Experience to ensure the best possible experience for our members.
• Create and maintain troubleshooting aid and hardware defect logs.
• Create, track, and close service tickets through Jira or Odoo.
• You’ll directly impact installation speed, safety, and uptime while your insights will shape our hardware roadmap and operating procedures.

What You'll Bring

• 2+ years in a technical support, electrical, or IT troubleshooting role.
• Strong foundation in electrical concepts; licensed electrician or hands-on field experience is a plus but not required.
• Proven ability to quickly learn complex technical systems (electrical code, hardware, and software tools).
• 4-year degree or equivalent electrical experience.
• Strong communication and organization skills – bilingual is a plus but not required.
• Ability to multitask, remain calm under pressure, de-escalate high pressure situations, be decisive, and practice patience.
• Desire and ability to think analytically and creatively to resolve complex issues and suggest process improvements.
• Attention to detail in communicating accurately and clearly, tracking field interactions, and documenting solutions.
• Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality support.
• Tech savvy, with a knack for quickly mastering new tools and systems.
• Team player motivated by the mission who always puts the company’s best interests first.

This role is critical to ensuring seamless operations and high customer satisfaction. If you’re highly organized, process-driven, and eager to improve and scale deployment operations, we’d love to hear from you!

Who We Are

Base is a company for people who want to win and who want their work to matter. We think from first principles, move with urgency, and treat the mission like our own.

We talk about what isn’t working before we talk about what is because every problem is an opportunity to fix something, improve the system, and compound progress. We cut through complexity, stay close to the work, and let results speak for themselves.

Our Values

• First Principles Thinking: Question assumptions. Principles > rules.
• Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.
• Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.
• Everyone’s an Owner: Follow through on commitments and own results.
• Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.
• Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.
• Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.

Do the best work of your life at Base.