Dir. Comms - Global Market Experience

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team and the Role:

eBay is a global commerce leader unlocking opportunity for individuals, entrepreneurs, businesses, and organizations of all sizes. As we expand our efforts in market growth, localization, cross-border trade, and sustainable commerce, the Global Market Experience (GMX) organization plays a critical role in shaping how we scale globally and deliver for our customers. Supporting our Chief Commercial Officer, GMX sits at the heart of eBay’s growth strategy—driving innovation, cultural consistency, and transformation across all international markets.

We are seeking a strategic and inspiring Director, Employee Communications – Global Market Experience to design and execute internal communication strategies that reflect our global scale, diverse cultures, and ambitious agenda! Based at our San Jose headquarters, this role partners directly with the Chief Commercial Officer, SVP of GMX, Chief of Staff, and People Partner. You will guide employees through change, establish new ways of working, and integrate newly formed teams with clarity and energy. With quarterly global travel, you will serve as the connective tissue across our international markets, ensuring employees everywhere feel aligned, inspired, and ready to grow with eBay!

What You Will Accomplish:

• Develop and lead a global internal communications strategy that supports GMX’s vision, strategic priorities, and transformation across all markets.
• Serve as a trusted advisor to senior leadership, shaping authentic messaging around market entry, customer experience, cross-border trade, localization, and sustainability.
• Translate complex strategies—from AI-driven localization to platform modernization—into clear, engaging messaging that resonates across languages, roles, and geographies.
• Enable change management and integration of new teams by creating communications that reinforce ways of working, culture-building, and organizational alignment.
• Partner with the Chief of Staff and People Partner to guide employees through transformation, focusing on engagement, resilience, and team health.
• Collaborate across functions (Global Communications, Product, Tech, Analytics, Business Operations) to ensure consistency and alignment with company-wide priorities.
• Support executive communications including leadership narratives, All Hands, emails, campaigns, and video scripts that amplify the voice of GMX leadership.
• Adapt communications for regional and cultural nuance, fostering inclusion and unity across a globally dispersed workforce.
• Build rhythms and feedback mechanisms to measure the impact and effectiveness of communications, and continuously improve.

What You Will Bring:

• 12+ years of experience in internal and executive communications, with proven success in global, matrixed organizations—ideally in ecommerce, retail, tech, or platform environments.
• 8+ years leading high-performing communications teams and delivering programs from strategy through execution.
• Demonstrated ability to support organizational transformation, including change management, team integration, and modernization initiatives.
• Global fluency: strong cultural awareness and the ability to tailor messaging across diverse audiences; language skills or multicultural experience are a plus.
• Proven storytelling and writing excellence, with a style that is modern, concise, human, and adaptable across cultures.
• Comfort with ambiguity and change, paired with resilience, collaboration, and a sense of humor.
• Experience shaping communications around ways of working and integration of new teams in fast-evolving environments.
• A BA in Communications, Journalism, Public Relations, or related field; advanced degree (MBA/MS) strongly preferred.
• A global mindset and passion for building culture, driving alignment, and connecting employees to eBay’s purpose.

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The base pay range for this position is expected in the range below:

$190,400 - $254,200

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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