Director, Retail Sales

About the Team 

At Flight Club, we hope to bring our values to life through the passion of our employees. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With four brick-and-mortar locations in New York City, Los Angeles, Miami and Tokyo, Flight Club remains the premier source for authentic, rare sneakers. 

Role Overview 

We are seeking a Director of Retail Sales to lead all aspects of our retail business across the United States, driving robust sales growth, ensuring a consistent, premier store experience, and providing insights on customer and market trends. 

In this role, you will: 

Client Engagement and Store Experience 

• Cultivate a proactive selling culture focused on building long-term client relationships through best-in-class customer service 
• Prioritize service and selling through training, coaching, and personal involvement
• Elevate and update the look and feel of the stores regularly to maintain aesthetic freshness and drive repeat visits 

Leadership 

• Develop teams to deliver exceptional customer experiences 
• Lead with integrity, promoting Flight Club's culture and values 
• Communicate and delegate key responsibilities to store managers 
• Evaluate store performance and provide strategic coaching to meet business goals
• Design and implement retention and succession plans for store teams
• Represent and advocate for the Flight Club brand in all interactions 

Strategic Focus 

• Convey the company’s vision and strategy effectively to all teams
• Develop and execute innovative strategies to achieve short-term and long-term objectives 
• Work closely with the General Manager and cross-functional partners to ensure alignment 
• Make decisions that reflect the company's priorities and values 

Brand and Industry Awareness 

• Stay current with market competition, trends, and customer preferences
• Ensure employees are positioned as leading authorities in sneaker culture and fashion 

Business Development 

• Develop and execute strategies to grow traffic, engagement and sales through merchandising, clienteling, talent acquisition and retention 
• Demonstrate strong business acumen and analytical skills 
• Guide store managers in managing budgets and driving sales 
• Collaborate with business partners to align with overall objectives and create energy for the stores 
• Provide insights on customer trends and competitor activities to cross-departmental stakeholders 

We are looking for: 

• 10+ years of management experience in high-end multi-unit retail 
• Bachelor's degree preferred 
• Demonstrated ability to think strategically and focus on delivering results
• Excellent communication and leadership capabilities 
• Strong problem-solving skills with the ability to think broadly and from multiple perspectives 
• Proven success in attracting and nurturing top talent 
• Ability to travel (50%)  

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.