Director, Sales Operations

Hightouch is a modern AI platform for marketing and growth teams, leveraging AI agents to transform marketing workflows. Built on advancements in LLMs and cloud data warehouses, Hightouch partners with industry leaders. The company is hiring a Director, Sales Operations to lead the next phase of growth, serving as a key partner to the Head of Revenue Operations. This role involves building a scalable GTM organization, empowering sales teams, and covering operations across Marketing, SDR, Solutions Engineer, and Partner teams. It requires both strategic thinking and hands-on implementation of systems, processes, and insights.

Must Have

• Partner with sales leadership to support a fast-growing sales organization.
• Drive sales planning processes in close collaboration with Revenue Operations leadership.
• Support sales forecasting, driving accuracy and predictability.
• Develop, own, and continuously iterate on data sets, reports, and insights.
• Collaborate cross-functionally with GTM teams.
• 8+ years of experience in Sales Operations, Revenue Operations, or related GTM Ops roles.
• Proven track record of supporting enterprise sales motions.
• Deep expertise in sales planning, pipeline management, forecasting, and sales productivity improvement.
• Proficiency with Salesforce.

Good to Have

• 5+ years in people management preferred.

Perks & Benefits

• Meaningful equity compensation in the form of ISO options
• Early exercise and a 10 year post-termination exercise window

About Hightouch

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.

Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

About The Role

We’re hiring a leader of Sales Operations to help unlock our next phase of growth. This person will serve as the right hand to our Head of Revenue Operations, and play a pivotal role in building the foundation for a world-class, scalable GTM organization.

As Hightouch expands into new products and geographies and our sales team grows rapidly, this role will focus on ensuring our sales leaders and reps are fully empowered to perform at their best. You’ll cover Operations across Marketing, SDR, Solutions Engineer, and Partner teams, and partner closely with sales leadership to support a fast-scaling team structure.

This role is both strategic and hands-on: you’ll be expected to think at a high level about how to scale, while also rolling up your sleeves to design, implement, and improve the systems, processes, and insights that will guide our GTM teams.

What You’ll Do

• Partner with the sales leadership team to support a fast-growing sales organization and enable higher performance across teams.
• Drive sales planning processes in close collaboration with Revenue Operations leadership, including capacity modeling, territory management, and quota allocation.
• Support sales forecasting in close partnership with the Head of Revenue Operations, driving accuracy and predictability.
• Develop, own, and continuously iterate on data sets, reports, and insights that enhance GTM productivity and efficiency.
• Collaborate cross-functionally with GTM teams (Sales, SDR, Marketing, Solutions Engineer, Partnerships) to ensure alignment on strategy and execution.

Who You Are

• 8+ years of experience in Sales Operations, Revenue Operations, or related GTM Ops roles, ideally in Enterprise SaaS.
• 5+ years in people management preferred.
• Proven track record of supporting enterprise sales motions (large ACVs, complex deal cycles, multi-stakeholder environments).
• Deep expertise in sales planning (capacity modeling, territory design, quota setting), pipeline management and forecasting, and sales productivity improvement.
• Equally strong as a strategic thinker and a hands-on builder; comfortable navigating ambiguity and driving clarity in fast-paced environments.
• Proficiency with Salesforce