eBay Live Seller Onboarding Manager

eBay Live is a new platform bringing entertainment, community, and trust into real-time commerce. The Seller Onboarding Manager will guide new professional sellers through setup, training, and their continued journey on eBay Live. This role involves acting as a trusted advisor, ensuring successful launches, sustainable growth, and resolving issues. It's a cross-functional position impacting onboarding, account success, and performance enablement, requiring collaboration with internal teams to advocate for seller needs and improve their overall experience.

Must Have

• 2+ years experience in onboarding, account management, customer success, and/or seller enablement roles.
• Comfortable with tools, integrations, and tech workflows.
• Proven experience supporting and scaling seller or customer programs.
• Data-driven mindset with strong analytical skills and a focus on process optimization.
• Background in e-commerce, marketplaces, or project-based environments.
• Excellent communication and relationship-building skills.
• Fluent in both French and English (written and oral).

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About eBay Live

eBay Live is changing the way people shop — bringing entertainment, community, and trust into real-time commerce. Sellers stream, chat, and sell directly to buyers across categories from collectibles to fashion and luxury goods. It’s fast, data-driven, and built like a startup within eBay.

We are seeking a proactive and dynamic Seller Onboarding Manager to guide new professional sellers on the eBay Live platform through their initial setup and training as well as throughout their continued journey on eBay. You will act as a trusted advisor, helping sellers launch successfully and grow sustainably by providing strategic support, resolving issues, and aligning their needs with internal improvements. This is a cross-functional role with impact across onboarding, account success, and performance enablement.

What you will accomplish...

• Lead new sellers through the full onboarding process, including setup, training, and launch readiness.
• Serve as the primary point of contact and account owner for the first 6 months and beyond, ensuring continued growth, engagement, and satisfaction.
• Accompany sellers through key moments in their lifecycle, supporting performance, troubleshooting issues, and identifying opportunities.
• Be a subject matter expert (SME) on platform tools, workflows, integrations, and problem resolution.
• Collaborate with internal teams (product, support, operations) to advocate for seller needs and improve their overall experience.
• Track key performance indicators and implement scalable, data-driven improvements to streamline onboarding and post-onboarding support.
• Develop onboarding and account success resources, guides, and processes to ensure consistency and impact.
• Gather seller feedback and insights to help evolve strategies and inform product or operational improvements.

What you will bring...

• 2+ years experience in onboarding, account management, customer success, and/or seller enablement roles.
• Comfortable with tools, integrations, and tech workflows - able to guide sellers and resolve setup or operational issues.
• Proven experience supporting and scaling seller or customer programs from onboarding through account growth.
• Data-driven mindset with strong analytical skills and a focus on process optimization.
• Background in e-commerce, marketplaces, or project-based environments.
• Excellent communication and relationship-building skills.
• Fluent in both French and English (written and oral).