Egypt Customer Service Assistant Manager

Unilever is seeking a Customer Service Assistant Manager to support business objectives and corporate growth. This role involves coordinating month zero and S&OE quarter operations, ensuring seamless DT & direct channel order execution, managing supply phasing delivery, and handling quarterly execution challenges with a service-first mindset. The manager will also be accountable for daily stock replenishment, fair share stock allocation, managing ad-hoc supply requests, and leading transformative projects within the CS function.

Must Have

• Responsible for coordination of the execution of month zero operations as well as S&OE quarter operations between SC & the business
• Responsible for ensuring seamless operations in terms of DT & direct channel order execution
• Accountable for coordinating supply phasing delivery with supply planning team in weekly buckets
• Responsible for managing all quarterly execution challenges in terms of supply & demand
• Accountable for the daily stock replenishment of the general trade channel customer
• Accountable for fair share stock allocation from factory to CDC/DC on daily basis
• Accountable for daily fare share stock allocation across customers based on the plan achievement
• Responsible for managing extra/adhock supply ask requirements in the short period Wk0-Wk13
• Use the Customer Service and Supply Chain KPI to highlight the problem areas of the operation
• Ensuring the accuracy and timeliness of all agreed supply chain/customer service KPI enhancement actions
• Responsible for team development and skill building of all team members
• Safeguard the company assets comprising trade debtors by ensuring overdue control
• Provide meaningful and timely information for reporting and control
• Lead transformative & strategic projects across entire CS function
• Ensuring safe landing of business topline targets
• Accountable for SLOBs management as SC business counterpart
• Minimum 5 years of experience
• Supply chain background is a must
• Experience leading teams
• Excellent stakeholder management skills
• Excellent communication skills
• Microsoft office is a must

Good to Have

• Preferably in FMCG or a similar field
• SAP practical knowledge is preferable

Perks & Benefits

• Inclusive, collaborative, and flexible working environment
• Tools to shape your own future
• Make a real impact on the world
• Work on loved brands
• Improve the lives of consumers and communities
• Driven by purpose: to make sustainable living commonplace
• Committed to equity, inclusion and diversity

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you looking to break down the barrier between accountancy and management to support business objectives and corporate growth & act as an advisor to leadership, supporting business decision making through a combination of analytical insights, strategic acumen, and commercial mindedness then this role is just for you!

What Will Your Main Responsibilities Be

• Responsible for coordination of the execution of month zero operations as well as S&OE quarter operations between SC & the business
• Responsible for ensuring seamless operations in terms of DT & direct channel order execution
• Accountable for coordinating supply phasing delivery with supply planning team in weekly buckets as per agreed service level signed off with our business stake holders.
• Responsible for managing all quarterly execution challenges in terms of supply & demand & taking pivotal decisions & trade-offs with a service first & foremost mindset
• Accountable for the daily stock replenishment of the general trade channel customer with the agreed phasing – ensuring stock availability & system readiness
• Accountable for fair share stock allocation from factory to CDC/DC on daily basis.
• Accountable for daily fare share stock allocation across customers based on the plan achievement against monthly plan.
• Responsible for managing extra/adhock supply ask requirements in the short period Wk0-Wk13 through the Weekly Operation Meeting as part of the S&OP Cycle structure.
• Use the Customer Service and Supply Chain KPI to highlight the problem areas of the operation to the concerned management in order to improve the Supply Chain process. As well as ensuring the accuracy and timeliness of all agreed supply chain/customer service KPI enhancement actions (DR/CCFOT)
• Responsible for team development and skill building of all team members.
• Safeguard the company assets comprising trade debtors by ensuring overdue control.
• Provide meaningful and timely information for reporting and control: Sales Analysis and Performance and Stock Availability as well as visibility on losses
• Lead transformative & strategic projects across entire CS function as well as ensuring safe landing of business topline targets
• Accountable for SLOBs management as SC business counterpart.

Experiences & Qualifications

WHAT YOU WILL NEED TO SUCCEED

• Minimum 5 years of experience
• Supply chain background is a must
• Preferably in FMCG or a similar field
• Experience leading teams
• Excellent stakeholder management skills
• Excellent communication skills
• SAP practical knowledge is preferable
• Microsoft office is a must

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.