Electrolyzer Service Specialist

The Service Specialist – Electrolyzer Services is responsible for providing after-market service and support for Plug Power’s hydrogen systems at customer sites. This role requires strong technical and troubleshooting skills in electro-mechanical and industrial gas systems. Key responsibilities include performing maintenance, remote diagnostics, installation support, and training customers and internal staff on H2 system maintenance and operations. The specialist acts as a critical interface with customers, upholding Plug Power's reputation for reliability and dedicated service.

Must Have

• Perform detailed surveys of Hydrogen infrastructure at customer sites
• Perform maintenance and service of hydrogen systems at customer sites
• Perform remote diagnostics, troubleshooting, and evaluations
• Support and perform activities related to delivery, construction, installation and commissioning of Plug Power products
• Interpret wiring and piping diagrams
• Provide emergency support service to customers
• Train and supervise personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure
• Provide customer training on their hydrogen systems
• Complete administrative duties & documentation including expense reports, mileage logs, site, and system documentation
• Exhibit and enforce safety procedures in the field and at customer sites

Good to Have

• Leadership experience, specifically in training and developing technical skills for employees
• Uncompromising dedication to customer service excellence
• Demonstrated analytical abilities with strong attention to detail
• Superior communication skills
• Ability to manage complex projects and multi-task effectively
• Ability to role model high standards of professionalism
• Excellent follow-through
• Must be driven and self-motivated
• Must possess the highest ethical standards and a commitment to work quality

Service Specialist – Electrolyzer Services

Status: Exempt (salaried) or (Hourly)

Department: Field Service (North America)

Position Summary

Introduction: H2 system here refers to one of these 2 categories:

• Electrolyzers are 100% manufactured by plug or including partially plug components.
• Any other installation Plug which delivers or compresses hydrogen

The Service Specialist – H2 is responsible for providing after-market service and support of Plug Power’s, hydrogen systems at customer sites. The role requires highly adept technical and troubleshooting skills both with electro-mechanical and industrial gas systems. The Hydrogen Service Specialist will also be called upon to train and develop our customers and internal Plug Power employees on H2 system maintenance, procedures, and troubleshooting so that they can effectively help provide maintenance and operational functionality. The Hydrogen Service Specialist – ELX also provides a critical interface to Plug Power customer stakeholders and is looked upon to be an ambassador for Plug Power in the field. This role is vital to supporting the strong reputation for the reliability of Plug Power technology as well as furthering the Company’s reputation as a dedicated service partner to customers.

Core Duties and Responsibilities

• Performing detailed surveys of the Hydrogen infrastructure at customer sites
• Performing maintenance and service of hydrogen systems at customer sites.
• Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel.
• Support and perform activities related to the delivery, construction, installation and commissioning of Plug Power products in the region.
• Interpret wiring and piping diagrams
• Providing emergency support service to customers as required on their systems.
• Training and supervising other personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure.
• Provide customer training on their hydrogen systems.
• Perform special assignments including laboratory testing, field readiness demonstration testing, and marketing trade show support.
• Maintaining ongoing communication with customer personnel regarding aftermarket support of hydrogen infrastructure.
• Provide regular feedback to company management regarding field maintenance issues.
• Complete administrative duties & documentation including expense reports, mileage logs, site, and system documentation.
• Exhibit and enforce safety procedures in the field and at customer sites.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform all other duties as assigned.

QUALIFICATIONS

Education and Experience

• Associates degree or vocational degree in engineering, electronics, pressurized systems or other applicable field of study
• Will consider high school diploma and 3+ years of experience in lieu of above degree requirement
• Ability to travel as needed to carry out duties of the position – up to 100%

Desired Skills:

• Electrical and mechanical troubleshooting and repair skills
• Leadership experience, specifically in training and developing technical skills for employees
• Uncompromising dedication to customer service excellence
• Demonstrated analytical abilities with strong attention to detail
• Superior communication skills
• Proficient with Microsoft Office software
• Ability to manage complex projects and multi-task effectively
• Ability to role model high standards of professionalism
• Excellent follow-through
• Must be driven and self-motivated
• Must possess the highest ethical standards and a commitment to work quality