Enterprise Account Manager

About PermitFlow

PermitFlow is redefining how America builds. Pre-construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre-construction — accelerating housing development, enabling clean-energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence.

We’re entering hypergrowth with clear product-market fit and a world-class team from top AI and construction companies. We’ve raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission is to modernize how the built world operates.

Now we’re looking for a Founding Enterprise Account Manager to strengthen, expand, and scale partnerships with some of the largest builders, developers, and home-services platforms in the country.

Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.

🚀 Why PermitFlow Wants You

As an Enterprise Account Manager, you’ll be the trusted partner to our most strategic customers—driving adoption, expansion, and long-term success across multi-brand, multi-region accounts. You’ll lead complex enterprise relationships that span operators, executives, and product stakeholders, ensuring our customers achieve measurable outcomes and continued growth.

This is a foundational role in shaping our enterprise customer motion. You’ll work directly with the CEO, VP of Sales, and cross-functional leadership to define how we grow our footprint across Enterprise Accounts, primarily in the Home Services space. You’ll thrive if you love solving hard problems, guiding change, and operating at the intersection of construction and technology.

🎯 What You’ll Do

• Own strategic relationships and a $5m+ book with enterprise customers, acting as the primary point of contact for executive, operational, and field stakeholders
• Partner with the CEO and VP of Sales to bring order to a new function—uncovering best practices, running experiments, and building a scalable motion for the Account Management team.
• Lead customer success and expansion efforts across multiple divisions, brands, and geographies
• Develop and execute account plans to drive adoption, utilization, and renewals
• Identify upsell and cross-sell opportunities by deeply understanding customer goals, workflows, and growth plans
• Partner with Sales, Solutions, Product, and CS to ensure seamless onboarding, deployment, and long-term success
• Lead QBRs and executive reviews showcasing ROI, performance, and growth opportunities
• Forecast renewals, track expansion pipelines, and maintain accurate account health metrics
• Serve as a trusted advisor to customers—translating our platform capabilities into operational and financial value
• Provide structured customer feedback to Product and GTM teams to inform roadmap and strategy

🧠 Who You Are

• Mission-Driven: Energized by changing how construction gets built and bringing technology to one of the world’s largest and most complex industries
• Enterprise Account Management Pro: 8+ years of experience managing complex enterprise relationships with multi-stakeholder accounts
• Relationship Builder: Proven ability to to build trust and executive alignment with senior corporate executives and field-level and regional GMs
• Thrive in Ambiguity: Excellent at navigating uncertainty with perseverance, hustle, and a bias for action.
• Strategic Operator: Skilled at navigating pilots, rollouts, and multi-brand growth within large or PE-backed platforms
• Analytical & ROI-Driven: Can quantify business impact, build executive decks, and connect value to metrics
• Builder Mentality: Excited to join a fast-scaling startup in build mode—creating the systems, processes, and culture that define our enterprise customer motion
• Construction-Tech or Adjacent SaaS Experience: Background in construction-tech, PropTech, or Field Service software a nice-to-have; familiarity with home-services contractors or builders a plus
• Mission-Driven: Energized by changing how construction gets built and bringing technology to one of the world’s largest and most complex industries

📊 How Success Will Be Measured

• Retention and expansion of enterprise accounts across multiple brands, regions, and products.
• Growth in platform adoption and engagement among enterprise stakeholders
• Execution of structured account plans that drive measurable ROI and customer satisfaction
• Strength of relationships and strategic alignment with customer executives
• Quality of collaboration with internal teams and contribution to our enterprise GTM evolution

💙 Benefits:

• 📈 Equity packages
• 💰 Competitive Salary
• 🩺 100% Paid health, dental & vision coverage
• 💻 Company issued laptop.
• 🎧 Home office & equipment stipend
• 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
• 🚍 Commuter benefits
• 🎤 Team building events
• 🌴 Unlimited PTO