Flagship Store Division Leader

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This is a leader position supporting the division manager and leading on-site operations and project promotion in the first offline flagship store business of Qoo10, an online shopping mall operated by eBay Japan. The role involves leading strategy execution and on-site operations while coordinating team members to achieve an OMO experience that integrates online and offline.

Job Responsibilities

Store Operations and Execution Promotion

• Lead the implementation of business strategies at the on-site level.
• Optimize store operations (sales, customer service, VMD, inventory management).

Team Management

• Provide guidance, training, and evaluation for store staff (sales associates, operations personnel, etc.).
• Set target KPIs and drive team achievement.
• Lead problem-solving as a coordinator between departments.

Marketing and Customer Experience

• Promote OMO-type initiatives (member linkage, events, campaigns) in collaboration with the online business division.
• Collect and analyze customer feedback, and provide service improvement suggestions to the manager.
• Plan and operate customer acquisition and sales promotion activities using SNS and in-store events.

External Collaboration and Partner Relations

• Daily coordination and negotiation with client brands and suppliers.
• Implement new brand introductions and sales promotion measures in collaboration with each brand company.

Numerical Management

• Manage the progress of store sales, inventory, and expenses.
• Execute efficient operations based on budget plans.
• Report performance results to the manager and propose improvement actions.

Required Application Requirements

• Retail industry management experience (5+ years)
• Experience managing approximately 10 people as a team leader or store manager
• Experience being responsible for achieving sales and KPIs
• Work experience in the cosmetics field
• Experience dealing with offline cosmetics wholesalers
• University graduate or higher

Welcome Requirements

• Experience operating flagship stores or large stores
• Experience implementing OMO (Online Merges Offline) store measures in conjunction with e-commerce
• Experience coordinating with Korean brands and overseas business partners
• Business level English or Korean language skills