Level Infinite, Tencent’s global gaming brand, is seeking an early career Game User Research Intern to join their team in central London. The intern will support award-winning studios by providing timely insights from target audiences, assisting senior researchers with end-to-end projects including interviews, usability tests, and surveys. This full-time, onsite role involves data gathering, analysis, and communicating actionable insights to enhance player experience across various game genres.

Must Have

• Assist senior researchers in delivering end-to-end research projects.
• Support preparation for data gathering, discussion guides, and surveys.
• Manage participants in the lab to ensure unbiased feedback.
• Process and analyse qualitative and quantitative data.
• Identify and clearly communicate actionable insights.
• Studied human-computer interaction, psychology, sociology, or qualitative research.
• Early in career, keen to learn from the industry.
• Good communicator, able to express complex ideas effectively.
• Comfortable adapting to new and dynamic situations.
• A gamer, up to date with a variety of genres.
• Passionate about games user research and player experience.

About the Hiring Team

Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world. We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.

What the Role Entails

Tencent is inviting an early career user researcher who is passionate about videogames to join our games user research team in central London. This is a great opportunity to gain industry experience, work across many genres and learn from seasoned industry experts. Joining Tencent Games, you will work alongside award winning studios, making some of the most popular games in the world. Your mission will be to support these studios to deliver on their intended experience by providing timely insights from members of their target audience. Please note that this opportunity requires you to be in our Shoreditch office full time. Most of our research is conducted in person, in a dedicated lab.

• Assist senior researchers in delivering end-to-end research projects using methods such as in-depth interviews, usability tests, multi-day playtests, diary studies, heuristic reviews or surveys.
• Assist projects and gain experience on every phase of a study: stakeholder engagement, preparation, fieldwork, analysis, and delivery.
• Support preparation for data gathering, working on discussion guides and surveys.
• Manage participants to and around the lab and ensure unbiased feedback is being gathered.
• Process and analyse qualitative and quantitative data from multiple sources.
• Identify actionable insights and ensure they are communicated clearly.
• Take on more responsibilities as you learn and grow into the role.

Who We Look For

• You probably studied human-computer interaction, psychology, sociology or a field with a relevant focus on qualitative research.
• You’re early in your career and keen to learn from the industry.
• Good communicator, you can express complex ideas effectively, both verbally and in writing.
• Comfortable adapting to new and dynamic situations (game builds don’t always work like they should)
• You are a gamer, up to date with a variety of genres.
• You are passionate about games user research and assessing the player experience.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Who we are

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.