The Guest Relations Intern (M/F) plays a central role within our teams, assisting various operational departments. They ensure that the Royal Monceau – Raffles Paris's product and quality standards are implemented and respected to satisfy clientele. This involves representing management, guaranteeing client satisfaction, coordinating with services, preparing VIP stays, controlling amenities, supervising spaces, communicating with teams, drafting welcome notes, handling complaints, and promoting Raffles hotels.

Must Have

• Represent Management to clients and internal departments.
• Guarantee client satisfaction and the quality of personalized service.
• Coordinate daily with all departments (VIP, groups, events, etc.).
• Prepare and monitor stays, especially for VIPs, and ensure client requests are respected.
• Control the allocation of welcome products and the application of loyalty programs.
• Supervise reception, service standards, cleanliness, and organization of spaces.
• Ensure daily briefings and maintain fluid communication between teams.
• Draft personalized welcome notes in the room.
• Handle client complaints with active listening, coordination, and implementation of solutions.
• Promote Raffles hotels to clientele.
• Control VIP rooms and their amenities.
• Student in hospitality management.
• Excellent interpersonal skills and sense of service.
• Fluent English.
• Open-mindedness, curiosity, effective communication, and team spirit.
• Customer orientation, attention to detail, confidentiality, and professionalism.
• Adaptability, organization, rigor, and flexibility.
• Computer skills: Micros/Fidelio and Microsoft Office Suite.

Good to Have

• Experience in a luxury environment.
• Other languages appreciated.

Perks & Benefits

• An immersion at the heart of an iconic Parisian Palace.
• A formative experience in a demanding and prestigious environment.
• The opportunity to develop your skills in purchasing, project management, and supplier relations.

Company Description

Hotel des Années Folles built in 1928, a meeting place for artists and writers, gentlemen and adventurers, Le Royal Monceau – Raffles Paris has always embodied that Parisian je-ne-sais-quoi. Spontaneous, cultured, audacious: the permanent effervescence of creation and emotion that reigns there attracts travelers in search of French living.

Having reopened in 2010 as the most artistic luxury hotel in Paris, after a complete 2-year transformation by designer Philippe Starck, it was in 2013 that the hotel received the "Palace" distinction. Composed of 149 prestigious rooms and suites, including 3 Presidential Suites, the hotel is located a few minutes from the Arc de Triomphe and the Champs-Élysées. At Le Royal Monceau – Raffles Paris, Art is omnipresent, with an exclusive Art Concierge service, an Arts Library, an art gallery, a private cinema with 99 seats, and also a private collection of artworks.

The culinary offer is also driven by the spirit of creativity that animates the entire hotel, from the sweet score of Chef and entrepreneur Yazid Ichemrahen, to the effervescence of the “Bar Long” and the three restaurants: “Matsuhisa Paris” dedicated to Peruvian-Japanese gastronomy by the illustrious Chef Nobu and “Il Carpaccio”, a Michelin-starred Italian restaurant in collaboration with the Da Vittorio family. Not to be missed: the exceptional breakfasts and brunches at “La Cuisine” restaurant. The Raffles Spa & Wellness and its spectacular swimming pool bathed in natural light is a true haven of peace where one loves to get lost, to better find oneself.

Job Description

The Guest Relations Intern (M/F) plays a central role within our teams and assists the various departments at an operational level.

They ensure that the product and quality standards of Le Royal Monceau – Raffles Paris are implemented and respected in the various departments to satisfy the clientele:

• Represent Management to clients and internal departments.
• Guarantee client satisfaction and the quality of personalized service.
• Coordinate daily with all departments (VIP, groups, events, etc.).
• Prepare and monitor stays, especially for VIPs, and ensure client requests are respected.
• Control the allocation of welcome products and the application of loyalty programs.
• Supervise reception, service standards, cleanliness, and organization of spaces.
• Ensure daily briefings and maintain fluid communication between teams.
• Draft personalized welcome notes in the room.
• Handle client complaints with active listening, coordination, and implementation of solutions.
• Promote Raffles hotels to clientele.
• Control VIP rooms and their amenities.

Qualifications

• Student in hospitality management, ideally with experience in a luxury environment.
• Excellent interpersonal skills and sense of service.
• Fluent English (other languages appreciated).
• Open-mindedness, curiosity, effective communication, and team spirit.
• Customer orientation, attention to detail, confidentiality, and professionalism.
• Adaptability, organization, rigor, and flexibility.
• Computer skills: Micros/Fidelio and Microsoft Office Suite.

This internship is a 6-month agreement starting from January 2026.

Additional Information

What we offer:

• An immersion at the heart of an iconic Parisian Palace.
• A formative experience in a demanding and prestigious environment.
• The opportunity to develop your skills in purchasing, project management, and supplier relations.