Head of Commercial Operations, GCR

Philips

15+ Years | Shanghai, China (On Site) | Full Time | 2 days ago

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Job Summary

As the Head of HS Commercial Operations for the Greater China Region, you will be responsible for ensuring the fidelity, adherence, maintenance, and execution of all commercial operation-related processes in the market. Your focus will span customer satisfaction, sales & operations planning, order fulfillment, commercial policy, project management, sales data analytics and reporting, sales excellence, and channel sales support. You will drive operational excellence in line with global and market targets, lead a team to deliver best practices, and enable rapid problem-solving. You will also play a key role in building and delivering long-term strategic partnerships and solutions, leveraging critical capabilities such as bid management, solution architecture, and workflow consultancy.

Must Have

Master’s degree and over 15 years of professional experience in sales operations management, with exposure to other commercial functions
Strong process mindset, with proven experience in process improvement or managing complex business projects in dynamic environments
Excel at stakeholder management, with the ability to communicate and influence at all levels, including senior executives
Results-oriented, customer-focused, and thrive in high-pressure, ambiguous situations, consistently driving operational excellence and customer satisfaction

Job Description

Job Title

Head of Commercial Operations, GCR

Job Description

Your role:

You're the right fit if:

You have a Master’s degree and over 15 years of professional experience in sales operations management, with exposure to other commercial functions (e.g., project management, purchasing, sales).
You demonstrate a strong process mindset, with proven experience in process improvement or managing complex business projects in dynamic environments.
You excel at stakeholder management, with the ability to communicate and influence at all levels, including senior executives.
You are results-oriented, customer-focused, and thrive in high-pressure, ambiguous situations, consistently driving operational excellence and customer satisfaction.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 4 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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