Instructor Senior

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Join our dynamic team as a Senior Instructor, focused on delivering exceptional 1:Many customer engagements on Data Cloud and Agentforce. We are looking for a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. As a key team member, you will play a crucial role in accelerating feature and cloud adoption, while ensuring high levels of customer satisfaction and success.

Responsibilities:

• Deliver high-standard 1:Many customer engagements, including interactive virtual interactive workshops and virtual classroom training, showcasing the features and functionality of Salesforce products.
• Respond to real-time questions from customers during engagements and provide additional resources as needed to support their understanding and adoption.
• Explain complex features in an easy-to-follow manner, utilizing effective communication and presentation skills.
• Conduct hands-on demos and exercises to demonstrate the practical application of Salesforce features and functionality.
• Provide best practice insights including product education, technical advice, and adoption guidance to customers.
• Collaborate with cross-functional teams, including Content Development, Delivery, and Success Guides, to ensure alignment and consistency in customer engagements.
• Set a standard of excellence in delivering well-managed and well-facilitated webinars, consistently receiving outstanding customer satisfaction scores of 4.7+ (out of 5).
• Maintain a 70% utilization target

Minimum Requirements, Qualifications & Skills:

• 3+ years of experience delivering interactive webinars or in-person sessions.
• Salesforce Administrator product certification is required.
• One or more of the following product certifications: Data Cloud Consultant, Agentforce Specialist, Sales Cloud, Service Cloud, Administrator, Advanced Administrator
• Bachelor’s degree in a related field or comparable experience.
• Proven success leading customer-facing presentations and engagements.

Preferred Qualifications & Skills:

• Overall experience of relevant work experience in one or more core Salesforce products including Service Cloud
• Relevant Salesforce product certifications.
• Familiarity with Trailhead (Ranger status is a plus).
• Proven ability to manage time and prioritize activities effectively under pressure.
• Understanding of business analysis, change management, user adoption, release management, and governance.
• Multi-language delivery is a plus.
• Fluency in Italian, French, German, Spanish and/ or Portuguese is a plus

Soft Skills:

• Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements.
• Expertise: Knowledge of industry best practices and implementation experience of the Salesforce product suite.
• Learner: Passion for continued education in new technologies and complex business and technical concepts.
• Passion: Dedicated to Customer Success and attentive listening skills.
• Culture: Embodies an inclusive culture and is a team player everyone enjoys working with.
• Trust: Ability to earn the customer's trust and live the company’s core values.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.