IT Product Manager, Quote to Cash

The Product Management Manager in the Digital Enterprise Technology (DET) Revenue team drives the success of Salesforce's internal Quote-to-Cash platform. This role involves translating business goals into product vision, roadmaps, and user experiences, ensuring alignment with business needs and industry trends. The manager will analyze functional gaps, prioritize features, act as the voice of the customer, and establish feedback loops. A key focus is on leveraging AI-powered capabilities for product discovery and delivery, contributing to Salesforce's strategic growth and technology modernization initiatives.

Must Have

• Collaborate with cross-functional teams to define product vision and roadmap.
• Analyze functional gaps and prioritize features based on requirements.
• Act as the voice of the customer during feature grooming and sprint planning.
• Establish continuous feedback loops with users for product enhancements.
• Prototype using AI-powered capabilities to accelerate product discovery.
• Conduct in-depth user research and analysis for emerging trends.
• Identify opportunities to infuse generative and agentic AI into Q2C processes.
• Own functional feature testing and oversee E2E and UAT efforts.
• 6+ years of product management or related industry experience.
• Familiarity with Software Development Lifecycle and Quote-to-Cash business process.
• Hands-on experience with generative and agentic AI tools.
• Working knowledge of Project Management tools like GUS, JIRA, AHA.
• Working knowledge of Design and Diagraming tools like Pendo, Lucid, Miro.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience driving product strategy, design, and vision with cross-functional teams.
• Experience defining product requirements and converting them into solutions.
• Experience coordinating with stakeholders outside of technology.

Good to Have

• Strong interpersonal, communication, and storytelling skills.
• Ability to influence cross-functional partners and senior stakeholders.
• Hands-on implementation experience with Salesforce CPQ or similar platforms.
• Completion of Agentblazer Innovator modules.
• Familiarity with building Agentforce workflows or task automation.
• Experience owning a full product lifecycle.
• Salesforce Admin, Salesforce CPQ, or Agentforce Specialist certifications.

Perks & Benefits

• Time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role:

The Product Management Manager role is part of the Digital Enterprise Technology (DET) Revenue team. As a Product Manager within this organization, you will play a pivotal role in driving the success of our Salesforce on Salesforce solutions that enable us to be the #1 Customer and CRM company in the world. You will be the linchpin between our product teams and the market, ensuring that our offerings align seamlessly with our business needs and industry trends.

We’re looking for a stellar Product Manager to join our DET Revenue team to build the future of Salesforce’s internal Quote-to-Cash platform. You’ll be part of a team that focuses on technology modernization initiatives as well as strategic growth initiatives that would propel Salesforce to $60B and beyond by 2030.

In addition to building and shipping great products, you’ll get a chance to be at the forefront of revolutionizing the software industry through innovative AI, data, and technology solutions. You’ll join a dynamic environment that fosters continuous learning, work with a diverse and talented team where your ideas and contributions are valued, and innovation is encouraged. You’ll contribute to projects with a global footprint, influencing the success of Salesforce around the world. You’ll also have access to resources and mentorship to help you grow in your career and achieve your professional goals.

Responsibilities:

Success will be measured by how well you’re able to work with your stakeholders to drive cross-functional alignment and ship products in an efficient and timely manner.

• Collaborate closely with cross-functional teams to understand business goals and requirements, and translate them into a clear product vision, delivery roadmap, user experience wireframe and screen mockup, product demos
• Analyze functional gaps between as-is and to-be state, prioritize features based on requirements, strategic goals and business feedback.
• Act as the voice of the customer during feature grooming, sprint planning, ensuring that the engineering team understands and delivers on business expectations.
• Establish a continuous feedback loop with our users, gathering insights to iterate on product enhancements and innovations.
• Prototype using AI-powered capabilities, using tools like Agentforce, Gemini powered workflows to accelerate product discovery, solutioning, and delivery.
• Conduct in-depth user research and analysis to identify emerging trends, customer pain points, and competitive landscapes.
• Identify opportunities to infuse generative and agentic AI into Q2C processes
• Own functional feature testing to validate that deliverables meet quality standards, oversee E2E (End-to-End) and UAT (User Acceptance Testing) efforts, and address user queries on functionality delivered.

Required Qualifications:

• 6+ years of product management or related industry experience
• Familiarity with the Software Development Lifecycle and Quote-to-Cash business process
• Hands-on experience with generative and agentic AI tools (i.e Copilot Studio, Agentforce, NotebookLM, Gemini Pro, Cursor, or equivalent)
• Working knowledge of Project Management tools like GUS, JIRA, AHA
• Working knowledge of Design and Diagraming tools like Pendo, Lucid, Miro
• Must be a team player
• Proven communication skills
• Requires a Bachelor's degree (or foreign degree equivalent) in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field and a minimum of 2+ years of experience in the following:
• Experience working with a cross-functional team to drive product strategy, design and vision
• Experience in defining product requirements and converting/developing them into a product solution
• Experience in coordinating with stakeholders outside of technology (end-customers, change management, legal, etc.), and guiding the team through key milestones
• Proven communication skills

Preferred Qualifications:

• Strong interpersonal, communication, and storytelling skills, with the ability to influence cross-functional partners and senior stakeholders.
• Hands-on implementation experience with Salesforce CPQ or any industry-leading CPQ/Quote-to-Cash platform.
• Completion of Agentblazer Innovator modules and familiarity with building Agentforce workflows or task automation.
• Experience owning a full product lifecycle - capturing customer feedback, shaping product requirements, driving prioritization, and executing both pre-launch and post-launch phases.
• Salesforce Admin, Salesforce CPQ, or Agentforce Specialist certifications preferred.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.