Junior CRM Operations Specialist (World of Warships, PC)

Job Overview

At Wargaming, we’re looking for a Junior CRM Operations Specialist to join our World of Warships CRM & MarCom team. Our team is responsible for all in-game communications, ensuring players receive clear, timely, and engaging updates that keep them informed and excited about the game.

This is a hands-on, technical role where you’ll work with our custom CRM tools to set up notifications, configure campaign logic, and support smooth execution of communication flows. You’ll collaborate closely with stakeholders across regions, QA, and analytics, making sure every campaign meets requirements and reaches the right players at the right time.

If you’re logical, detail-oriented, and eager to learn CRM operations in a fast-paced gaming environment, this could be the perfect opportunity to grow your career.

Reports to

• MarCom Services Team Lead

What will you do?

• Support the planning and execution of multi-channel marketing campaigns
• Assist in building CRM campaigns and configuring delivery logic for notifications
• Edit and update templates for email and in-game messages (basic HTML/CSS)
• Help configure and launch web push notifications
• Collaborate with product managers to shape campaign opportunities
• Track campaign performance and assist with reporting and optimizations

What are we looking for?

• Strong organizational skills and attention to detail
• Excellent communication skills and ability to work with cross-functional teams (NA, Asia, EU)
• Ability to handle multiple projects and deadlines
• Full professional proficiency in English

What additional skills will help you stand out?

• Previous experience with CRM tools or marketing operations
• Basic familiarity with HTML/CSS for emails or push notifications
• Interest in prompt engineering or agent automation

Work mode

• Hybrid (after the probation period), fully onsite (during the probation period).
• This role isn't eligible for relocation & immigration support.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:

• Annual leave of 20 working days (additional days based on years of service at Wargaming: up to 25 days)
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
• Sick Leave Compensation, Maternity Leave Benefits
• Premium Private Health Insurance
• Career development and education opportunities within the company
• English clubs and platform for learning languages
• Mental well-being program (iFeel)
• Commuting allowance
• Company events
• FitPass membership
• Discounts for employees
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• On-site canteen with subsidized prices for food and drinks
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward

Please submit your CV in English to ensure smooth processing and review.

About Wargaming

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

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