Junior Order Management Specialist with Polish

17 Minutes ago • All levels
Localization

Job Description

This role involves managing complex sales orders from intake to sales recognition using SAP and other tools, ensuring data quality and compliance. The specialist acts as a logistics contact, coordinates customer inquiries, and resolves escalations. They maintain communication with various internal stakeholders to ensure customer satisfaction and provide insights through reports for continuous improvement initiatives, working with LEAN methodologies.
Must Have:
  • Managing complex orders with the use of SAP and other supporting tools
  • Reporting, monitoring and controlling order book data quality
  • Responsible for the end-to-end process of all types of Sales orders from order intake to sales recognition
  • Acting as the point of contact to the logistics organization for assigned scope for order fulfillment subjects
  • Coordinating customer inquiries and resolving escalations
  • Maintaining good communication with stakeholders (Key Account Managers, Project Managers, Production Planning, Warehouse, Pricing and Finance teams)
  • Providing insights and recommendations through reports to support decision-making and continuous improvement initiatives
  • Working with LEAN capabilities such as Daily Management, Kaizen, Continuous Improvement and Problem Solving
  • Previous experience in Supply Chain Management (SCM), especially in Order Management
  • Bachelor degree in Business Administration, Supply Chain, Operations or equivalent
  • Familiarity with Enterprise Resource Planning (ERP) Systems, Order Management and Customer Relationship Management Software (CRM)
  • Ability to analyze and manage data
  • Fluent in Polish and English
  • Continuous Improvement mindset
Perks:
  • Annual bonus based on performance achieved
  • Private medical care with the option to extend it to family members
  • Benefit System cards
  • Discount for Philips’ products
  • Wide variety of training & learning opportunities
  • Promotion of a healthy lifestyle in the office
  • Employee Assistance Program

Add these skills to join the top 1% applicants for this job

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Your role:

  • Managing complex orders with the use of SAP and other supporting tools with reporting, monitoring and controlling order book data quality in an organized and compliant manner, keeping it well maintained and up to date including meeting the market’s fiscal and legal requirements on time and first-time right
  • Being responsible for the end-to-end process of all types of Sales orders from order intake to sales recognition.
  • Acting as the point of contact to the logistics organization for assigned scope for order fulfillment subjects, coordinating customer inquiries, capable of resolving escalations.
  • Being in direct contact and maintaining good communication with stakeholders (Key Account Managers, Project Managers, Production Planning, Warehouse, Pricing and Finance teams and other departments within Philips) in order to build customer satisfaction through a customer centric mindset
  • Providing insights and recommendations through reports to support decision-making and continuous improvement initiatives
  • Working with LEAN capabilities such as Daily Management, Kaizen, Continuous Improvement and Problem Solving

You're the right fit if:

  • You have previous experience in working in Supply Chain Management (SCM), escpecially in Order Management
  • You have a bachelor degree in Business Administration, Supply Chain, Operations or equivalent.
  • You are familiar with Enterprise Resource Planning (ERP) Systems, Order Management and Customer Relationship Management Software (CRM)
  • You are able to analyze and manage data
  • You are fluent in Polish and English
  • You have Continuous Improvement mindset

Our benefits:

  • Annual bonus based on performance achieved
  • Private medical care with the option to extend it to family members
  • Benefit System cards
  • Discount for Philips’ products
  • Wide variety of training & learning opportunities
  • Promotion of a healthy lifestyle in the office
  • Employee Assistance Program

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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