Lead Project Manager

1 Day ago • 8-10 Years

Job Summary

Job Description

As a Lead Project Manager, you will be responsible for managing enterprise-level projects for Sprinklr's largest customers, focusing on the end-to-end delivery of multi-market, global implementations across multiple customer verticals. You'll work with CCaaS and CXM platforms and need a strong understanding of related technologies like IVR, AI, Voice/Chat Bots, and CRM systems. Responsibilities include project management, stakeholder management, and ensuring customer requirements are met. You will also lead a team focused on quality and excellence in project delivery. Maintaining deep Sprinklr platform knowledge and providing project status reports are also key aspects of this role.
Must have:
  • Manage end-to-end Sprinklr CXM platform implementation.
  • Work with providers like Twilio, Genesys, and other CCaaS platforms.
  • Ensure customer business requirements and KPIs are implemented.
  • Drive relationships with key customer and internal stakeholders.
  • Maintain deep Sprinklr platform knowledge.
Good to have:
  • Contact center operations.
  • Technical configuration experience with CCaaS solutions.

Job Details

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description
 

Meet our Professional Services Team! 

Successful value-driven Sprinklr implementations start with us. We’re looking for Project Managers with experience in CCaaS and  unified customer experience management (CXM) platforms to help provide premium services to our global customer base. As a member of our team, you’ll support customers through the initial stages of their Sprinklr journey and work with a team of passionate internal consultants, solutions designers, analytics experts, and sales and service delivery leaders to make it happen. 

 

What You'll Do 

Sprinklr is looking for a Project Management Lead with expertise in CXM and CCaaS operations to manage enterprise-level projects for Sprinklr’s largest customers. In this role, you will be responsible for the end-to-end delivery of multi-market, global implementations across multiple customer verticals. 

 

You should have a strong understanding of technology such as CCaaS, Contact Center, Telephony, Voice, CPaaS, CRM systems, Social Media Service Clouds, Public Cloud Platforms, and CDP’s. 

 

Responsibilities: 

  • Own and manage end-to-end project management of Sprinklr CXM platform implementation, including stakeholder management, project scope, product enhancements, change control processes, and risk mitigation plans. 

  • Work in tandem with providers like Twilio, Genesys, and other CCaaS platforms 

  • Directly engage with prospects and customers around the full functionality of the Sprinklr platform and integrations with customer systems. 

  • Ensure customer business requirements and KPIs are implemented according to defined scope, requirements, and best practices, delivering value at every touchpoint. 

  • Partner with Sprinklr’s cross-functional enablement functions and leaders to ensure alignment and transparency at every project stage. 

  • Drive meaningful relationships with key customer and internal stakeholders, including executives. 

  • Maintain deep Sprinklr platform knowledge to develop realistic and meaningful project plans and workstreams. 

  • Report and forecast each project accurately to all external and internal stakeholders. 

  • Manage project/program risks, issues, and change requests effectively. 

  • Lead a team focused on quality and excellence in project delivery. 

  • Provide weekly project status and burn reports to relevant stakeholders. 

  • Maintain awareness of the CXM and CCaaS industries to provide subject matter expertise internally and for Sprinklr customers. 

 

Experience: 

  • 8-10 years of experience in enterprise project delivery/deployment, Contact Centers, CXM, or similar industries. 

  • Functional understanding of IVR, AI, Voice/Chat Bots, and business APIs. 

  • Deep hands-on experience with contact center channels (inbound, outbound, workforce management, digital channels). 

  • Strong Project Management experience with certifications in PMP and Scrum preferred. 

  • Strong stakeholder management, including at the executive level. 

  • Ability to lead large teams, mediate, and manage stakeholders without direct supervision. 

  • Strong verbal and written communication skills. 

 

Preferred Experience: 

  • Contact center operations. 

  • Technical configuration experience with CCaaS or similar SaaS solutions. 


Why You'll Love Sprinklr:


We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$110,000 - $146,000 - $183,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Similar Jobs

Logifuture - Senior AQA Engineer

Logifuture

Bucharest, Bucharest, Romania (Hybrid)
4 Weeks ago
Loyalty Juggernaut - Lead Product Engineer (JAVA)

Loyalty Juggernaut

Hyderabad, Telangana, India (On-Site)
1 Month ago
IMC - Senior HR Business Partner - Technology

IMC

Amsterdam, North Holland, Netherlands (On-Site)
23 Hours ago
Powerintegration - Patent Paralegal

Powerintegration

San Jose, California, United States (On-Site)
1 Day ago
Fanatee - HR Senior Analyst

Fanatee

São Paulo, State Of São Paulo, Brazil (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Google - Senior Account Strategist, Mid-Market Sales

Google

Shenzhen, Guangdong Province, China (On-Site)
2 Days ago
Powerintegration - Senior Applications Engineer

Powerintegration

San Jose, California, United States (On-Site)
1 Month ago
Critical mass - Junior Account Manager

Critical mass

New York, United States (On-Site)
8 Hours ago
Wildlife Studios - Senior Talent Acquisition & University Relations Partner

Wildlife Studios

São Paulo, Brazil (Hybrid)
1 Day ago
Rockstar Games - Animator: Gameplay (Mid/Senior)

Rockstar Games

Oakville, Ontario, Canada (On-Site)
10 Months ago
USE Insider - Customer Success Manager

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
6 Months ago
NVIDIA - Principal SoC Architect - Hardware

NVIDIA

Westford, Massachusetts, United States (On-Site)
2 Weeks ago
Ubisoft - The Division Resurgence – Lead Level & Quest Designer (W/M/NB)

Ubisoft

Saint-Mandé, Île-de-France, France (On-Site)
3 Months ago
Life church - Product Marketing Strategist

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
Scopely - Senior Software Engineer (Java)

Scopely

Bengaluru, Karnataka, India (Hybrid)
9 Hours ago

Get notifed when new similar jobs are uploaded

Jobs in New York, New York, United States

Veeam Software - Customer Success Representative

Veeam Software

Alpharetta, Georgia, United States (Hybrid)
7 Hours ago
PlayStation - Software Engineer II

PlayStation

San Mateo, California, United States (On-Site)
9 Hours ago
Trackman - Golf Simulator Installation Specialist

Trackman

Arizona, United States (On-Site)
11 Months ago
Redhorse Corp - Mid-Level Scrum Master

Redhorse Corp

Falls Church, Virginia, United States (On-Site)
4 Months ago
Attentive - Senior Machine Learning Engineer

Attentive

New York, New York, United States (Hybrid)
6 Months ago
Alphasense - Product Manager - Broker Research

Alphasense

New York, New York, United States (On-Site)
7 Hours ago
Next Level Business Services - Talend Developer

Next Level Business Services

Scottsdale, Arizona, United States (On-Site)
6 Months ago
The Walt Disney Company - Senior Manager, Product Management

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Weeks ago
Addepar - Principal Software Engineer - Core Platform

Addepar

New York, New York, United States (On-Site)
1 Day ago
Axon - Salesforce CPQ Support Admin II

Axon

Scottsdale, Arizona, United States (Hybrid)
8 Hours ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard.

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (On-Site)

London, England, United Kingdom (On-Site)

Gurugram, Haryana, India (On-Site)

View All Jobs

Get notified when new jobs are added by Sprinkler

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug