Major Incident Management

Responsible for the operations and maintenance of On Premise or client dedicated computing platforms and servers. They install, maintain, patch, upgrade and continuously improve the operating environment. Provides maintenance and support for all systems in scope, installs, configures, and tests operating systems, troubleshoots and conducts incident resolution, liaises with other IT teams and 3rd party vendors. Develops and executes plans for patching, maintains security, backup, and redundancy strategies, Develops capabilities on emerging technologies, defines processes, conducts compliance and quality checks, and identifies opportunities for improvements and efficiencies.