Major Incident Management
Job Summary
Job Description
- Manage end-to-end IT major incidents.
- Leverage technology for communications and stakeholder management.
- Lead investigation activities, meetings, and conference calls.
- Form collaborative action plans with deadlines and roles.
- Manage all IT major incidents.
- Matrix management of people, processes and resources.
Job Details
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
- The Major Incident Manager is responsible for the end-to-end management of all IT major incidents.
- Their role and responsibilities are extremely varied and include (amongst others):
- Leveraging technology to issue all communications and providing key stakeholder management
- Leading; driving; facilitating and chairing all investigation activities; meetings; and conference calls
- Forming collaborative action plans with specific actions; roles and deadlines; and ensuring these are completed
- Matrix management of people; processes and resources including third parties
- including resolving conflict to move forward to resolution
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and up-to-date; including contacts information; technical diagrams; post major incident reviews
- Supporting and nurturing process improvements and knowledge base improvements
Primary Skills
- MIM
- The Major Incident Manager is responsible for the end-to-end management of all IT major incidents.
- Their role and responsibilities are extremely varied and include (amongst others):
- Leveraging technology to issue all communications and providing key stakeholder management
Secondary Skills
- CMDB
- Leading; driving; facilitating and chairing all investigation activities; meetings; and conference calls
- Forming collaborative action plans with specific actions; roles and deadlines; and ensuring these are completed
- Matrix management of people; processes and resources including third parties
- including resolving conflict to move forward to resolution
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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About The Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
Get The Future You Want | www.capgemini.com
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