Manager

As an Investor Services Manager at SS&C, you will lead, coach, and mentor senior team members, while also managing client relationships. This role involves overseeing investor transactions, ensuring compliance with Anti-Money Laundering regulations, and coordinating new fund setups. You will act as an escalation point, problem-solver, and provide leadership to ensure excellent client service within the investment world.

Must Have

• Provide coaching, training and leadership to the Investor Services team
• Act as an escalation point and problem solver for the team
• Process and report investor transactions, including subscriptions, redemptions, transfers, and money movement
• Review and approve Anti-Money Laundering tests and due diligence documents
• Review, understand, and discuss governing documents for hedge fund clients
• Communicate with internal groups such as accounting, operations, legal, and compliance
• Review share register database for accurate and timely activity completion
• Coordinate new fund setup on the share registry system
• Provide periodic reports and feedback to Investor Services management
• Bachelor’s Degree in Finance, Business Administration, or equivalent experience
• 6+ years experience in Investor Services or related financial services field
• Strong familiarity with capital markets
• Strong knowledge of Fund Structures and Investor Services Department operations
• Ability to manage complex projects and work with corporate executives
• Strong knowledge of AML/KYC compliance
• Excellent written, listening, and presentation communication skills
• Willingness to work on site in Bellevue office at least 6 days/month

Perks & Benefits

• Hybrid Work Model
• Business Casual Dress Code, including jeans
• 401k Matching Program
• Professional Development Reimbursement
• Flexible Personal/Vacation Time Off
• Sick Leave
• Paid Holidays
• Medical, Dental, Vision
• Employee Assistance Program
• Parental Leave
• Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Hands-On, Team-Customized Training, including SS&C University
• Discounts on fitness clubs, travel and more!

Manager

Locations: New York, NY | Hybrid

Get To Know The Team:

As the backbone of the investment world, SS&C is committed to excellent client service and our Investor Services teams are fundamental to the delivery of that service. Our Investor Services Managers collaborate, coach and mentor Senior level team members while working closely with their own clients. This role is managing clients and building relationships.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Provide coaching, training and leadership as necessary to the Investor Services team
• Act as an escalation point and problem solver for the team, ensuring action plans are implemented in case of any service issues
• Processing and reporting investor transactions including subscriptions, redemptions and transfers and the associated money movement
• Reviewing and approving Anti-Money Laundering tests and due diligence documents for fund investors
• Reviewing, understanding and having the ability to discuss governing documents for hedge fund clients
• Communicating with internal groups such as accounting, operations, legal and compliance with respect to transaction processing, billing etc.
• Reviewing the share register database to ensure that all activity is completed accurately and timely
• Coordinating the set-up of new funds on the share registry system
• Providing periodic reports and feedback to Investor Services management on a multitude of investor services topics, client issues and department initiatives

What You Will Bring:

• Bachelor’s Degree in Finance, Business Administration, similar field or equivalent experience
• 6+ years experience in Investor Services or related field (financial services/fund administration, corporate communications, portfolio management, or securities analysis) and a strong familiarity with the workings of the capital markets
• Strong knowledge of Fund Structures and all aspects of the services provided by an Investor Services Department
• Demonstrated ability to manage complex projects and work effectively with corporate executives
• Strong knowledge of AML/KYC compliance
• Excellent communication skills, including written, listening and presentation abilities
• Must be willing to work on site in Bellevue office at least 6 days/month