Manager of Marketing Solutions

1 Month ago • 7 Years + • $100,000 PA - $120,000 PA

Job Summary

Job Description

As Manager of Marketing Solutions at Xplor, you will lead a team of Marketing Consultants and CRM Programmers, providing exceptional consultative services to drive Xplor Growth product adoption and elevate the overall customer experience. Responsibilities include managing and scaling the team to achieve quarterly targets, fostering a collaborative culture, developing the Marketing Solutions program, driving customer feedback into product development, and partnering with other managers to resolve issues. The role requires a passion for customer experience, boutique fitness, and marketing automation, with a focus on mentoring the team and driving the organization forward.
Must have:
  • Manage and scale a team of Marketing Consultants.
  • Foster a collaborative and high-performance team culture.
  • Develop the existing Marketing Solutions program.
  • Drive the voice of the customer within the organization.
  • Partner with other Managers of Customer Success.
Good to have:
  • Bachelor’s degree in Marketing, Business, or a related field
  • Experience in the fitness and wellness industry.
Perks:
  • 12 weeks Gender Neutral Paid Parental Leave
  • GiveBack Days/Commitment to social impact – 3 extra days off to volunteer
  • Ongoing dedication to Diversity & Inclusion initiatives
  • Access to free mental health support
  • Flexible working arrangements

Job Details

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products. Join our Fitness and Wellbeing Vertical as Manager of Marketing Solutions for Xplor Growth to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.  Reporting into the VP of Customer Success, you will lead a team of Marketing Consultants and CRM Programmers, guiding them to deliver exceptional consultative services to our clients that drive Xplor Growth product adoption and elevate their overall experience with leveraging the platform to automate their sales and marketing efforts. You will be instrumental in building a scalable consultative program, ensuring that our team provides unparalleled value to our clients while driving product adoption and enhancing customer satisfaction. You will play a critical role in ensuring the success of both our customers and our team.   We are looking for someone who is passionate about customer experience, boutique fitness, and marketing automations. The ideal candidate is engaging and dynamic, metrics-driven, and will help reinforce our customer-driven mindset and culture. Our team is great at building strong relationships, understanding the product, and is incredibly passionate about the industry we serve. We are looking for someone who is excited to help mentor our team of consultants and take this part of the organization to the next level. Some of the other responsibilities include: 
  • Manage, scale, and grow a team of Marketing Consultants to achieve quarterly targets (customer conversion and retention, product adoption, account health, CSAT, NPS) 
  • Foster a collaborative and high-performance team culture focused on continuous improvement and client success.  
  • Further develop the existing Marketing Solutions program, driving business revenue and new customer acquisition. 
  • Drive the voice of the customer within the organization, helping to shape product development and improvements based on customer and team feedback 
  • Partner with other Managers of Customer Success and CSMs in Xplor Growth related escalations, reducing churn and improving customer sentiment 
  • Manage competing priorities in an ever-changing environment, displaying expert prioritization. 

- The average base salary pay range for this position is $100,000 to $120,000 

- May be considered for a discretionary annual bonus

Location: You can work fully remote in this position, provided you have eligible working rights in the United States, and you are in a time zone with enough overlap to collaborate with your team.

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About The Company

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform. Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022.


 

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