Manager, Software Quality Assurance

As the Manager, Software Quality Assurance, you will lead a team of QA professionals, ensuring the thorough testing and overall quality of software products. This role involves designing test strategies, overseeing test plan execution, fostering a quality culture, and delivering robust and reliable software to customers. Responsibilities include managing the QA team, developing test strategies, overseeing automated and manual testing, defect resolution, and collaborating with cross-functional teams to improve product quality.

Must Have

• Manage and lead a team of QA professionals.
• Develop and implement comprehensive test strategies.
• Oversee the execution of automated and manual testing.
• Ensure the timely identification and resolution of defects.
• Collaborate with cross-functional teams to improve product quality.
• Define and monitor quality metrics and key performance indicators.
• Conduct performance reviews and provide career development opportunities.
• Ensure compliance with industry standards and best practices.
• Drive continuous improvement initiatives in QA processes.
• Prepare and present quality reports to senior management.
• Bachelor's Degree in Computer Science or related field, or 10 years of experience in QA/Development.
• 5+ years of QA testing for desktop applications.

Good to Have

• 2+ years of leading staff.
• 1+ years of experience working off-shore teams.
• Agile development practices knowledge.
• Automation testing with Selenium experience.
• Bilingual in French.

Perks & Benefits

• Well-being benefits (tools, programs, and resources for health, happiness, safety, and prosperity).
• Caring and inclusive culture.
• Opportunities for growth and development.
• Diversity and inclusion initiatives.

About the Role:

As the Manager, Software Quality Assurance, you will manage a team of QA professionals, ensuring the thorough testing and overall quality of our software products. This role involves designing test strategies, overseeing the execution of test plans, and fostering a culture of quality across the department. Your contributions will play a vital role in delivering robust and reliable software to our customers.

Responsibilities:

• Manage and lead a team of QA professionals.
• Develop and implement comprehensive test strategies.
• Oversee the execution of automated and manual testing.
• Ensure the timely identification and resolution of defects.
• Collaborate with cross-functional teams to improve product quality.
• Define and monitor quality metrics and key performance indicators.
• Conduct performance reviews and provide career development opportunities.
• Ensure compliance with industry standards and best practices.
• Drive continuous improvement initiatives in QA processes.
• Prepare and present quality reports to senior management.

Skills:

• Test Strategy Development: Ability to design and implement effective test strategies.
• Team Leadership: Proficiency in managing and leading a team.
• Quality Metrics: Knowledge of defining and monitoring quality metrics.
• Automation Frameworks: Experience with setting up and maintaining automation frameworks.
• Collaboration: Strong collaboration skills with cross-functional teams.
• Project Management: Basic project management skills for handling multiple testing projects.
• Analytical Thinking: Ability to analyze test results and make data-driven decisions.
• Compliance Knowledge: Understanding of industry standards and compliance requirements.

Education:

• Bachelor's Degree in Computer Science, or related field of study, or 10 years of experience in QA/Development required.

EXPERIENCE, KNOWLEDGE, and TOOLS

Experience:

• 5+ years of QA testing for desktop applications, preferred.
• 2+ years of leading staff, preferred.
• 1+ years of experience working off-shore teams, preferred.

Knowledge:

• Agile development practices,
• Automation testing with Selenium, preferred
• Bilingual in French preferred

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.