Manager, Travel and Expense

REPORTS TO: Sr. Director of Global Procurement

DEPARTMENT: Procurement

SCOPE OF RESPONSIBILITIES:

We are seeking a meticulous, innovative, and people-oriented Corporate Travel and Expense Manager to take ownership of developing and enhancing global travel and expense (T&E) programs. This role will focus on crafting forward-thinking policies, leveraging internal technologies to drive program efficiencies, and advancing compliance of T&E policy across all aspects of corporate travel. You will be the dedicated point of contact for all business travel-related matters, offering support, resolving issues, and safeguarding the well-being of travelers.

The ideal candidate will demonstrate a deep understanding of the T&E industry, excel in creating globally compliant programs, and possess exceptional interpersonal skills to accommodate diverse cultural and professional needs.

RESPONSIBILITIES:

• Policy Development and Innovation: Establish and continually improve strategic travel and expense policies that align with company objectives and industry best practices.
• Program Management: Oversee global corporate travel programs, leveraging innovative internal technologies to simplify processes and enhance efficiency.
• Compliance Oversight: Ensure traveler adherence to travel procedures and company policies, mitigating risks and addressing regulatory requirements globally.
• Vendor Relationships: Manage partnerships with third-party travel agencies and negotiate contracts, rates, and service agreements with travel providers.
• Expense Management: Oversee the tracking, processing and audit of corporate travel and expenses.
• Corporate Card Management: Oversee the travel credit card program and provide detailed reporting to leadership.
• Support and Assistance: Assist colleagues with their corporate travel needs, resolving any issues promptly and professionally. Exemplify calm and professionalism in high-pressure scenarios.
• Continuous Improvement: Stay informed on new T&E technologies, industry trends, and global travel requirements to drive program enhancements and innovation.
• Global Expertise: Serve as the subject matter expert on international travel regulations, customs, currencies, and corporate insurance policies.
• Analytics and Reporting: Identify T&E trends, look for ways to improve travel programs, find cost savings, and deliver monthly updates to leadership.
• Communication and Cultural Sensitivity: Work effectively with individuals from diverse cultural backgrounds to promote inclusive, respectful experiences for all travelers.
• Ad Hoc Support: Respond to additional requests from Procurement team leadership to contribute to the success of the corporate T&E programs.

DESIRED ATTRIBUTES:

• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Exceptional interpersonal and communication skills, with proven patience and professionalism in fast-paced, dynamic environments
• Analytical mindset with a focus on leveraging data and metrics to drive improvements
• Proactive and adaptable, thriving on autonomy and flexibility while working both independently and within a team
• Skill and confidence to navigate ambiguity and make strong decisions when encountered with new business challenges
• Eagerness to contribute to an environment of excellence
• Commitment to SailPoint’s values of Innovation, Integrity, Impact, and Individuals

POSITION SPECIFIC REQUIREMENTS:

• Proven experience as a corporate travel manager or similar role within the T&E industry
• In-depth knowledge of global travel programs, international travel regulations, customs, and currencies
• Familiarity with T&E reporting, processing, and compliance requirements
• Experience with GDS solutions and other travel management technologies
• Bachelor’s degree, equivalent experience, or certification in travel, hospitality, or a related field preferred
• Professional training in travel and tourism is a plus

T&E Manager Goals

Note: Additional goals and refinements may be provided by the Manager.

30 Days

• Complete onboarding, HR documentation, and compliance training.
• Familiarize yourself with T&E tools: Egencia (travel), Coupa (expenses), ServiceNow (ticketing).
• Establish relationships with key stakeholders.
• Observe current processes and begin handling basic tasks under supervision.

60 Days

• Develop proficiency in T&E tools and workflows.
• Start managing assigned tasks independently.
• Focus on the corporate card program (US Bank portal).
• Identify process inefficiencies and suggest improvements.

90 Days

• Take full ownership of T&E processes, including travel, expense, and card programs.
• Implement and oversee process improvements.
• Provide training on updated procedures to relevant personnel.
• Conduct a comprehensive 90-day review and set additional objectives for the next phase.

By 6 Months

• Develop a strategic roadmap with clearly defined OKRs (Objectives and Key Results).
• Establish regular reporting mechanisms and performance monitoring protocols with automation.
• Develop dashboards to monitor trends and spend management.

By 1 Year

• Effective communication and partnership with stakeholders.
• Continuous feedback and refinement for program maturity.
• Adherence to T&E best practices and exploration of opportunities to create additional value.

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