Join SoftwareOne's Global Microsoft Center of Excellence as a Global Service Design Lead - CSP Support & Bundles. This pivotal role involves spearheading the development and execution of top-tier services from inception to delivery, ensuring alignment with business objectives. You will focus on Support and Managed Services, guiding the service lifecycle, collaborating with Product Managers and stakeholders to design and refine service delivery. Your expertise will drive continuous improvement, leveraging feedback and metrics to enhance service quality. Lead projects independently, mentor team members, and contribute to our service delivery framework, innovating through automation and best practices.

Must Have

• Spearhead the development and execution of top-tier services within the organization
• Craft services from inception to delivery, ensuring alignment with business objectives
• Guide the service lifecycle, collaborating closely with the Product Manager and key stakeholders
• Design and implement a best-in-class, cost-efficient service delivery model
• Review delivery efficiency and costs versus contribution margins
• Drive continuous improvement cycles using feedback from delivery resources and customers
• Own and update capability guidelines, best practices, and training curriculums

Good to Have

• An understanding of the technologies and toolsets associated with delivering cloud services

Perks & Benefits

• Unparalleled opportunities for talent to grow, make an impact, and shape the future of technology
• Empowerment to work across borders, innovate fearlessly
• Continuous skill development through world-class learning and development programs
• Purpose-driven culture where ideas matter, growth is supported, and career can go global
• Environment of mutual respect and equal employment opportunities
• Reasonable accommodations for applicants with disabilities

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

As SoftwareOne's Global Microsoft Center of Excellence, we identify new business opportunities and work closely with our strategic partner, Microsoft, to design innovative, efficient technology solutions. We stay ahead of technology trends, define best practices, and create architectures to accelerate solution delivery and provide faster time-to-value for our customers. Responsible for global delivery and (Pre-) sales, we define training and enablement requirements across 19 locations, impacting over a thousand employees. As a credible voice in the Microsoft space, we share our expertise at industry events and webinars.

Join the team as Global Service Design Lead - CSP Support & Bundles and spearhead the development and execution of top-tier services within the organization. Your role will be pivotal in crafting services from inception to delivery, ensuring they align seamlessly with our business objectives. You’ll be at the heart of our SoftwareOne Microsoft Center of Excellence, focusing on Support and Managed Services among others.

Your expertise will guide the service lifecycle, collaborating closely with the Product Manager and key stakeholders to design and refine service delivery. Your insights will drive continuous improvement, leveraging feedback and metrics to enhance service quality. We value your ability to independently lead projects, mentor team members, and contribute to our service delivery framework.

Service Delivery Model Design

Design and implement a best-in-class, cost-efficient service delivery model at both group and regional levels, aligned with on-the-ground experiences and improvement suggestions, driving innovation through automation and best practices, and contributing to the enhancement of Microsoft and SoftwareOne’s Design and Delivery framework.

Service Delivery Model Efficiency Improvements:

Review delivery efficiency and costs versus contribution margins, and seek opportunities to automate or re-balance in collaboration with the Product Manager. Drive continuous improvement cycles using feedback from delivery resources and customers. Own and update capability guidelines, best practices, and training curriculums, while collaborating with other departments to implement beneficial artifacts and customize managed services according to their needs and solutions.

What we need to see from you

• Extensive professional experience, including time as a project or product manager responsible for sophisticated services portfolios or projects - preferably with experience working in an international organisation.
• Detailed understanding of matrix organizational structures and the dynamics in the sales, pre-sales and delivery domains.
• Extensive experience of Microsoft technologies, with particular knowledge of building the kind of modern services that meet current market demands.
• An understanding of the technologies and toolsets associated with delivering cloud services would be an advantage.
• Exceptional contributor with can motivate, influence, and inspire other team members, while building strong services capabilities.
• Deep understanding of project management standards and methodologies.
• ITIL certification and extensive knowledge of designing services and process flows.
• Highly-developed prioritisation and problem-solving competence.
• An excellent command of English, both written and spoken, including C-level presentation skills.
• Solid business writing skills, with a keen eye for detail.

Job Function

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.