Sales Support Specialist (Freshers)

The Sales Support Specialist prepares quotes, coordinates with internal and external teams to deliver outstanding customer experiences, and processes orders, credits, and returns. They manage client relationships by resolving issues related to quotation and pricing, proactively addressing complex customer concerns, and advising on licensing. This role also involves processing publisher agreements, acting as a central point of contact, and driving sales process improvements within a global software and cloud solutions provider.

Must Have

• Prepare quotes for customer software requirements
• Coordinate with internal and external teams for customer experience
• Process orders, credits, and returns
• Resolve customer issues related to quotation and pricing
• Advise on licensing to customers
• Handle publisher specific agreement processing
• Act as a central point of contact for customers
• Possess critical thinking and decision-making skills
• Have good interpersonal and communication skills
• 0-1 years professional IT sales experience
• Graduate/Postgraduate qualification
• Proficient in English and Malay

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

• Preparation of quotes for customer software requirements
• Coordinate with internal teams (i.e. Sales Support, Finance) as well as external teams (Partners, OEM) to deliver the outstanding customer's experience.
• Plan, process, support day-to-day tactical actions (i.e., processing of orders, credits and returns and making suggestions for existing process refinement) and load orders with the vendors using internal ERP/Vendor Portal/Emails
• Prioritising and onboarding of new publishers based on customer requirements
• Handle client relationships by resolving customer issues related to Quotation, Pricing etc.
• Resolving high complexity and proactively following up on highest complexity issues to resolve them with some mentorship along with a vision of working towards ZERO customer concerns.
• Build awareness and facilitate client data to business & technical consultants.
• Coordinate with team members to ensure efficient processing and delivery of requests.
• Advise on Licensing to external as well as internal customers and build trust with your domain expertise.
• Handle all types of publisher specific agreement processing within the framework of the publisher agreement.
• Act as a central point of contact for all internal and external customers.
• Drive sales process improvements, in partnership with leaders.

What we need to see from you

• Good Critical thinking, and decision-making skills.
• Ability to think out of the box/ creative bent.
• Good interpersonal and communication skills with all levels of management.
• 0--1 years professional IT sales experience
• Graduate/Postgraduate
• Proficient in English and Malay

Job Function

Software & Cloud