Sales Support Specialist (Freshers)

This role involves preparing quotes for customer software requirements, coordinating with internal and external teams to ensure outstanding customer experience, and managing day-to-day tactical actions like order processing and returns. The specialist will prioritize new publishers, handle client relationships by resolving issues related to quotations and pricing, and proactively follow up on complex issues. Additionally, the role includes building awareness and facilitating client data to consultants, advising on licensing, processing publisher-specific agreements, and driving sales process improvements.

Must Have

• Prepare quotes for customer software.
• Coordinate with internal and external teams.
• Process orders, credits, and returns.
• Prioritize and onboard new publishers.
• Resolve customer issues (quotation, pricing).
• Proactively follow up on complex issues.
• Facilitate client data to consultants.
• Advise on software licensing.
• Process publisher-specific agreements.
• Act as central contact for customers.
• Drive sales process improvements.
• Possess critical thinking and decision-making skills.
• Demonstrate creative problem-solving ability.
• Exhibit strong interpersonal and communication skills.
• 0-1 years IT sales experience.
• Graduate or Postgraduate qualification.
• Proficient in English.

Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. The role * Preparation of quotes for customer software requirements * Coordinate with internal teams (i.e. Sales Support, Finance) as well as external teams (Partners, OEM) to deliver the outstanding customer's experience. * Plan, process, support day-to-day tactical actions (i.e., processing of orders, credits and returns and making suggestions for existing process refinement) and load orders with the vendors using internal ERP/Vendor Portal/Emails * Prioritising and onboarding of new publishers based on customer requirements * Handle client relationships by resolving customer issues related to Quotation, Pricing etc. * Resolving high complexity and proactively following up on highest complexity issues to resolve them with some mentorship along with a vision of working towards ZERO customer concerns. * Build awareness and facilitate client data to business & technical consultants. * Coordinate with team members to ensure efficient processing and delivery of requests. * Advise on Licensing to external as well as internal customers and build trust with your domain expertise. * Handle all types of publisher specific agreement processing within the framework of the publisher agreement. * Act as a central point of contact for all internal and external customers. * Drive sales process improvements, in partnership with leaders. What we need to see from you * Good Critical thinking, and decision-making skills. * Ability to think out of the box/ creative bent. * Good interpersonal and communication skills with all levels of management. * 0--1 years professional IT sales experience * Graduate/Postgraduate * Proficient in English Job Function Software & Cloud