Operations Manager AI & Automation

The Operations Manager AI & Automation will lead the daily operations of the AI team, managing HR responsibilities, talent development, and fostering a collaborative team culture. This role involves overseeing project planning, sprint execution, and ensuring delivery commitments are met through proactive risk management. The manager will also ensure adherence to enterprise processes, optimize workflows, and serve as a central communication point for project status and escalations, aligning operational plans with strategic priorities.

Must Have

• Lead the daily operations of the AI team, including team meetings, workflows, and communication.
• Manage HR responsibilities such as performance reviews, talent development, coaching, and hiring.
• Oversee project planning, sprint execution, backlog management, and work prioritization.
• Ensure delivery commitments are met through clear roles, resource alignment, and proactive risk management.
• Ensure the team adheres to enterprise processes, standards, and governance (security, compliance, risk, data management, etc.).
• Coordinate cross-functional dependencies, including work involving IT, Security, Data, and business partners.
• Optimize team workflows, documentation, and operating models to increase predictability and efficiency.
• Serve as a central communication point for project status, risks, and escalations across the organization.
• Bachelor’s degree Computer Science, Information Technology, Management, or related field.
• 6+ years of experience in project/program management, operations leadership, or technology team management.
• Proven experience managing delivery in Agile, DevOps, or hybrid environments.
• Strong skills in team leadership, coaching, performance management, and conflict resolution.
• Excellent organizational and planning skills with a track record of delivering complex technical projects.
• Ability to communicate effectively at all levels—from engineers to executives.

Good to Have

• Experience supporting AI, automation, or advanced analytics teams.
• Familiarity with enterprise delivery tools (Azure DevOps, JIRA, Helix, etc.).
• Understanding software development life cycles, enterprise security processes, and technical project workflows.
• Background in change management or enterprise transformation initiatives.

Key Responsibilities

Team Leadership & People Management

• Lead the daily operations of the AI team, including team meetings, workflows, and communication.
• Manage HR responsibilities such as performance reviews, talent development, coaching, and hiring.
• Support the career growth and skill development of engineers, analysts, and other team members.
• Foster an inclusive, supportive team culture centered on collaboration, problem-solving, and continuous learning.

Delivery Management & Execution

• Oversee project planning, sprint execution, backlog management, and work prioritization.
• Ensure delivery commitments are met through clear roles, resource alignment, and proactive risk management.
• Develop and maintain project plans, dashboards, and reporting mechanisms for stakeholders and leaders.
• Partner with the Technical Manager to align engineering capacity with project needs and remove delivery blockers.

Operational Excellence & Governance

• Ensure the team adheres to enterprise processes, standards, and governance (security, compliance, risk, data management, etc.).
• Coordinate cross-functional dependencies, including work involving IT, Security, Data, and business partners.
• Optimize team workflows, documentation, and operating models to increase predictability and efficiency.
• Drive continuous improvement for processes, tooling, and team effectiveness.

Cross-Functional Coordination & Communication

• Serve as a central communication point for project status, risks, and escalations across the organization.
• Translate complex delivery or operational updates into clear, business-focused communication for leadership.
• Work closely with the Senior Manager to align operational plans with strategic priorities and available resources.
• Partner with product owners, business stakeholders, and technical teams to ensure transparency and alignment.

Required Qualifications

• Bachelor’s degree Computer Science, Information Technology, Management, or related field.
• 6+ years of experience in project/program management, operations leadership, or technology team management.
• Proven experience managing delivery in Agile, DevOps, or hybrid environments.
• Strong skills in team leadership, coaching, performance management, and conflict resolution.
• Excellent organizational and planning skills with a track record of delivering complex technical projects.
• Ability to communicate effectively at all levels—from engineers to executives.

Preferred Qualifications

• Experience supporting AI, automation, or advanced analytics teams.
• Familiarity with enterprise delivery tools (Azure DevOps, JIRA, Helix, etc.).
• Understanding software development life cycles, enterprise security processes, and technical project workflows.
• Background in change management or enterprise transformation initiatives.

Success in This Role Means

• The team operates with clarity, structure, and predictable execution.
• Work is organized, delivered, and communicated effectively across the enterprise.
• Team members feel supported, coached, and empowered in their roles and career growth.
• The Technical Manager can focus on technical strategy and architecture because the operational backbone is strong.
• The Senior Manager can drive enterprise strategy, supported by reliable delivery performance and team health.

Accommodation:

If you would like to be considered for employment opportunities and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about Inclusion & Impact here.

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About Us

empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. If not us, then who? Learn more

is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer. does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.

will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

If you would like to be considered for employment opportunities and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

For the EEO it's the Law posting, click HERE.