Part-Time Clinical Onboarding Specialist (Internal)

(SPECIFICALLY FOR CARTWHEEL CLINICIANS)

Part-time Clinical Onboarding Support Specialist (Internal)

Join Cartwheel to help tackle the student mental health crisis!

Cartwheel is tackling the youth mental health crisis with a novel school-based approach.

Through our technology platform, students access evidence-based mental health care with no waitlists, school staff seamlessly collaborate with the student’s care team, and district administrators get the data and insights they need to deeply understand mental health trends on campus. This supports earlier intervention, higher student and family engagement in care, and better coordination among the trusted adults in a student's life.

On the back end, Cartwheel’s funding model combines subscription funding from districts with Medicaid and commercial insurance billing. In doing so, we offset two-thirds or more of the cost of services for our districts and ensure every student can access great care.

Over 12 months, we've become the largest provider of school-centered telehealth nationwide, serving over 300 school districts across 15 states. We recently raised a significant Series B funding round backed by top investors including A-Street Ventures, Menlo Ventures, Reach Capital, and General Catalyst, and we're looking for mission-driven teammates to join our team as we aggressively expand our footprint and our product platform over the next 2 years.

We believe kids shouldn't just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they're excited to live. If you join Cartwheel, you'll help make this vision a reality for millions of students.

ABOUT THE ROLE

The Clinical Onboarding Support Specialist will provide part time clinical and operational support to help execute the onboarding and training process for new clinical hires. This role will report to the Clinical Onboarding & Training Lead. As a Clinical Onboarding Support Specialist, you will be integral to the new hire process, and will ensure that every new Cartwheel clinician is ready to deliver high-quality care to the students and families we serve.

Role type: W-2 role set at 20 hours/week (0.5 FTE)

Salary range: $35,000 - $42,000, commensurate with experience

Location: Remote

WHO YOU ARE

• Active clinician at Cartwheel (full-time and hourly)
• Can be non-independently or independently licensed
• Must have worked at Cartwheel at least 6 months
• Must be comfortable explaining Cartwheel’s clinical and administrative procedures to new hires
• Must be responsive via Slack/email/Helpdesk (responding within 24 hours) and flexible when finding times to meet with new hires. Must offer some peak time availability to meet with new hires.
• Must have availability on Mondays and Tuesdays
• In good standing with regards to Cartwheel performance standards

WHAT YOU’LL DO

• Grade and provide feedback for onboarding skills assessments
• Respond to emails and Slack messages from new clinical hires, and escalate concerns as needed
• Meet with new clinical hires to provide navigational support and answer questions throughout onboarding process
• Collaborate with stakeholders to audit onboarding content periodically, update materials as needed, and develop new resources
• Attend meetings to share feedback from new clinical hires and identify gaps/opportunities for improvement
• Shadow orientation with the future goal of co-leading with People Ops Associate
• Additional tasks as requested

WHY THIS ROLE MATTERS

• Human Connection: Promote and maintain a welcoming experience for new clinical hires at Cartwheel as we continue to grow
• Scalability: Help to improve workflows and processes to ensure seamless delivery of new hires onboarding through orientation
• Clinical infrastructure builder: Develop and enhance systems and workflows that support an effective and efficient clinical onboarding process

WHY YOU'LL LOVE CARTWHEEL

Our hope is that Cartwheel will be your best career decision! In addition to tackling one of the biggest challenges of our time, at a company well-positioned to do so, you'll have:

• Mission-oriented and inclusive colleagues who will go to bat for you
• Competitive compensation
• Generous PPO medical, vision, and dental coverage
• Generous paid time off, including company closure from Christmas-New Years (12/25-1/1)
• Paid parental leave
• 401K with employer match
• Meaningful equity ownership stake in Cartwheel
• Flexible and remote role with regular in-person retreats
• Annual learning stipend
• MacBook
• Direct impact on retention strategies serving hundreds of thousands of students and families

Cartwheel is proud to be an equal opportunity employer. We embrace diverse backgrounds and perspectives and an inclusive work environment. We're committed to equal employment opportunities regardless of race, color, religion, ancestry, national origin, gender, sexual orientation, disability status, or veteran status.