Program Manager, SPN

The Program Manager at Stord is responsible for managing high-touch client relationships, driving operational efficiencies, and resolving complex technical and supply chain issues for Stord's largest customers. This role involves continuous process improvement, problem-solving across transportation, inventory, and order processing, and acting as a liaison between customers and suppliers. The ideal candidate will have 2-5 years of supply chain experience, particularly in fulfillment, strong communication, negotiation, and proactive problem-solving skills, coupled with a customer-obsessed and team-oriented approach.

Must Have

• Bachelor’s Degree
• 2-5 years of experience in Supply Chain
• Experience with fulfillment style order management
• Ability to manage competing priorities and create solutions for complex supply chain problems
• Skill in streamlining and improving processes with customers and suppliers
• Proficiency in problem-solving complex supply chain situations
• Comfort working cross-functionally and as a liaison
• Strong verbal and written communication skills
• High level of negotiation proficiency
• Proactive problem-solving approach

Good to Have

• Customer obsession
• Strong display of ownership
• Enthusiasm for relationship building
• Team-Oriented mentality

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The Program Manager at Stord is responsible for a multitude of high touch client-oriented duties. You will grow and nurture relationships with Stord's largest impact customers by driving operational efficiencies, deep-diving technical issues, and focusing on continuous improvement. This will provide an opportunity to maintain Stord's product suite while offering top-notch client experience.

What You'll Do:

• Manage competing priorities and proactively create solutions for complex supply chain problems
• Continually streamline and improve processes with both Stord's customers and suppliers
• Focused problem solving of complex supply chain situations, including transportation, inventory control, KPI adherence, location expansion and order processing
• Comfortable working cross functionally and as the liaison between Stord's customers and suppliers
• Display strong verbal and written communication skills throughout customer and supplier interactions

What You'll Need:

• Bachelor’s Degree
• 2-5 years in Supply Chain, preferably with a Fulfillment focus
• Experience within fulfillment style order management
• Personality geared towards customer obsession
• Strong display of ownership
• Enthusiasm for relationship building
• High level of negotiation proficiency
• Team-Oriented mentality
• The ability to strategically maneuver through supply chain related problems
• Polished written and verbal communication skills
• Proactive problem solving approach