Collections Late Stage Manager

As part of eBay’s European Collections organization, this role involves leading day-to-day operations of Europe & HIPO vendor collaborators, driving financial performance, and ensuring compliance with regulatory frameworks like GDPR. The manager will translate global recovery goals into regional strategies, supervise governance, identify performance issues, and partner with global colleagues. This position offers the opportunity to shape how eBay recovers value across multiple markets, influencing long-term transformation through data-driven insights and automation.

Must Have

• Lead day-to-day operations of Europe & HIPO vendor collaborators.
• Ensure strong delivery against liquidation, cure rate, and customer experience targets.
• Translate global recovery goals into tailored regional strategies.
• Supervise governance and compliance with GDPR and local collections regulations.
• Identify root-cause performance issues and drive sustainable improvements.
• Partner closely with global colleagues in APAC.
• Influence long-term transformation through data-driven insights.
• 5+ years of experience in vendor management, collections, or financial operations.
• Strong knowledge of European regulatory frameworks (GDPR, consumer protection).
• High analytical proficiency with BI tools (Tableau preferred).
• Excellent communication skills.
• Ability to work independently across multiple time zones and diverse environments.
• Fluency in English.

Good to Have

• Proficiency in additional European languages (e.g., German, French, Italian, Spanish).

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role

As part of eBay’s European Collections organization, you’ll play a key role in driving financial performance and setting a high operational standard across our Europe & HIPO vendor network. You’ll lead regional strategy execution, strengthen vendor performance, and ensure thorough compliance in a constantly evolving regulatory landscape. Working within a globally distributed team, this role partners closely with Legal, Risk, Finance, and our APAC collections leaders to deliver consistent customer and business outcomes. This position reports into the regional manager and offers the opportunity to shape how eBay recovers value across multiple markets.

What you will accomplish:

• Lead the day-to-day operations of our Europe & HIPO vendor collaborators, ensuring strong delivery against liquidation, cure rate, and customer experience targets.
• Translate global recovery goals into tailored regional strategies while expanding coverage into new European markets.
• Supervise governance and compliance, ensuring adherence to GDPR and local collections regulations in partnership with Legal and Risk teams.
• Identify root-cause performance issues through weekly reviews and drive sustainable improvements via monthly and quarterly business reviews.
• Partner closely with global colleagues in APAC to share standard processes and maintain cross-regional coverage and alignment.
• Influence long-term transformation through data-driven insights, process optimizations, and advocacy for modern tools such as AI and automation.

What you will bring:

• 5+ years of experience in vendor management, collections, or financial operations, ideally across European and/or HIPO markets.
• Strong knowledge of European regulatory frameworks affecting collections operations (e.g., GDPR, consumer protection regulations).
• High analytical proficiency with experience using BI tools (Tableau preferred) to interpret large datasets and support decision-making.
• Excellent communication skills, with the ability to convert complex regional insights into clear narratives for leadership and partners.
• Proven track record to work independently across multiple time zones while navigating diverse cultural and operational environments.
• Fluency in English required; proficiency in additional European languages (e.g., German, French, Italian, Spanish) is a plus.