Job Description:

At Likewize, we make the future of technology safer and more sustainable by helping people protect, support, and upgrade their devices. As a global leader in lifecycle services, we ensure customers stay connected, no matter what.

We are currently seeking an experienced Quality Manager to join our team at our distribution center in Flower Mound, TX.

In this role, you will play a critical part in leading quality inspection teams while driving continuous improvement initiatives. The primary responsibility of the Quality Assurance Manager is to effectively plan, coordinate, manage and control all of the quality and safety activities of the Likewize Flower Mound facility, including the management of the Quality Team, as well as working closely with the Toronto operations team. You’ll ensure the highest levels of product and process quality, while implementing solutions that improve efficiency, reduce costs, and align with key business objectives.

Your day-to-day responsibilities include but are not limited to:

• Lead and manage Quality Inspection Teams to deliver operational excellence
• Train, coach, develop, and performance-manage team members to improve performance and accountability
• Optimize inspection processes for both new and existing products, driving consistency and accuracy
• Use data to track KPIs, SLAs and team metrics while identifying trends and opportunities for improvement. Holding teams accountable to results.
• Ability to identify and implement improvements in workflows, procedures, and structure to drive cost efficiency
• Own and deliver quality reporting — including updates, monthly dashboards, and senior-level briefings
• Develop and lead employees in the transition to a culture of accountability
• Provide feedback as necessary in accordance with established quality policies and standard operating procedures while maintaining a high level of fairness and uniformity
• Initiate CAPA’s (Corrective and Preventative Actions) and follow-up to closing with root cause findings
• Ensure compliance with ISO standards, internal protocols and EHS regulations.
• Maintain compliance with R2v3 certification
• Responsible for helping maintain training/onboarding program
• Collaborate with internal stakeholders to align on goals and execution
• Support safety and compliance efforts, ensuring adherence to internal standards and regulatory requirements
• Provide input on strategic planning initiatives related to operational excellence and continuous improvement
• Communicate process changes, quality outcomes, and team performance to leadership clearly and effectively

If you are who we are looking for, you will have the following education, skills and/or experience:

• Bachelor’s degree or equivalent industry experience
• 3–5 years of experience in quality, operations, or warehouse leadership roles
• Background in wireless or insurance industries is a plus
• Strong knowledge of quality systems (AQL/MSS), sampling methodology, and process control
• Lead Auditor Certification or ISO-certified internal auditor experience preferred
• R2v3 certification experience is an asset
• Experience in communicating with auditors and regulatory agencies.
• Successful record of passing ISO audits
• Advanced proficiency in Microsoft Excel, Access, Word, PowerPoint, Outlook, and Visio
• Demonstrated ability to lead teams in fast-paced environments
• Excellent communication skills
• Solid analytical, problem-solving, and organizational abilities
• Lean Six Sigma, or other continuous improvement certifications
• Familiarity with warehouse management systems and reporting tools
• Candidates must be authorized to work in the U.S. without sponsorship nor or in the future.

Are you ready to join Likewize?

At Likewize, we are trusted by many of the world’s biggest brands to look after their customers tech. When their tech goes wrong we make it right.

We offer device protection insurance programs, repair services, upgrade and recommence solutions and also premium tech support.

The tech industry moves fast - but so do we. Innovation and disruption are in our DNA, so we are always challenging convention and looking for ways to do things better, quicker and making everything easier for our customers.

Doing that successfully takes trust, teamwork and a knack for making the complicated simple. We’re looking for creative, quick and relentless talent to join the team. Are you one of us?