The Regional HR Operations Lead will be responsible for embedding Tripledot's group HR operations strategy across North America, ensuring a positive employee experience in the US and Canada. This role involves overseeing regional compliance, payroll, benefits, and reporting, as well as managing the HR Operations and Payroll team. Key responsibilities include ensuring a user-focused employee experience, managing employee engagement initiatives, overseeing employment compliance, managing supplier relationships, providing regional HR analytics, and leading the local HR Operations team. The ideal candidate will possess strong HR operations experience, excellent knowledge of North American employment law, and a proactive mindset.

Must Have

• HR operations experience at HR Manager level or above.
• Experience working across both US and Canadian employment.
• Strong knowledge of employment laws and HR best practices.
• Proficiency with HRIS systems and HR tools.
• Excellent leadership, communication, and interpersonal skills.
• A user-centered, agile approach with strong organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in process improvement and change management.
• High attention to detail and data accuracy.

Perks & Benefits

• Private healthcare coverage
• 401k / retirement plan contributions
• Hybrid and flexible working opportunities
• Catered lunches and snacks in office
• Team socials, events, and game nights
• Generous holiday allowance
• Learning and development support
• A creative, inclusive, and high-performance culture

Regional HR Operations Lead

Department: HR

Employment Type: Permanent - Full Time

Location: Toronto, CA

Description

Role Overview

• Ensure a user-focused employee experience that puts people at the heart of everything we do
• Act as a point of contact for employee concerns, resolving workplace issues and promoting a positive culture
• Manage employee engagement initiatives and conduct investigations as needed
• Oversee employment compliance and legal matters across the US and Canada
• Ensure completion and reporting of all required state and federal compliance training
• Own local payroll administration and signoff, aligned with group processes
• Manage supplier relationships with HR service providers, including benefits and retirement plans
• Oversee renewals, elections, and enrolments for benefits and 401k/retirement provisions
• Partner with Finance on budgeting, reporting, and ensuring data accuracy
• Provide regional HR analytics and insights to the leadership team
• Localise and implement group HR strategies for maximum regional impact
• Support delivery of HR projects, events, meetings, and activities
• Contribute to planning and evaluation of training programmes and resources
• Lead, mentor, and develop local HR Operations team members
• Build strong partnerships with studio teams to align HR with business needs
• Support broader HR initiatives as needed

Required Skills, Knowledge and Expertise

• Proven HR operations experience at HR Manager level or above
• Experience working across both US and Canadian employment landscapes
• Strong knowledge of employment laws and HR best practices in North America
• Proficiency with HRIS systems and HR tools
• Excellent leadership, communication, and interpersonal skills
• A user-centred, agile approach with strong organisational skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience in process improvement and change management
• High attention to detail and data accuracy

Working at Tripledot

• Private healthcare coverage
• 401k / retirement plan contributions
• Hybrid and flexible working opportunities
• Catered lunches and snacks in office
• Team socials, events, and game nights
• Generous holiday allowance
• Learning and development support
• A creative, inclusive, and high-performance culture