Renewals Representative

4 Minutes ago • 2-5 Years • $96,000 PA - $144,000 PA

Customer Service

Job Description

The Renewals Representative at Mimecast is responsible for managing license renewals for a set of customers within an assigned territory, focusing on protecting and growing Annual Recurring Revenue (ARR). This involves following the customer lifecycle, ensuring customer intimacy through outreach, assessing renewal risks, and successfully negotiating price increases. The role also includes skillfully selling seat or capacity upgrades to expanding customers. The position aims to redefine cybersecurity and lead human risk management, offering top-tier enablement and clear career progression.

Must Have:

2-5+ years of direct renewal experience, or in renewal support function
Experience in customer facing roles
BS in Business, or related studies
Strong written and communication skill

Perks:

Top-tier enablement
Smart coaching
Real insights
Compelling commission
Clear progression
Chances to lead, specialize, or pivot
Benefits
Incentive plans
Additional benefits
Inclusive, diverse community
Equal Opportunity and Affirmative Action Employer

Add these skills to join the top 1% applicants for this job

communication

risk-management

game-texts

mean

At Mimecast, we're redefining cybersecurity and leading the charge in human risk management. We protect businesses from evolving threats, and you'll be at the forefront. Every customer you bring on board builds something bigger - for them, for us, for our communities, and for your career. Simply put - when we grow, you grow.

We set you up to win. Top-tier enablement, smart coaching, and real insights mean you'll smash quotas, not just hit them. You get the tools and knowledge to sell with confidence, turning complex sales cycles into closed deals.

Your career path? It's yours to shape. Compelling commission, clear progression, and chances to lead, specialize, or pivot - you decide what's next. Here, success isn't just about the deals you close. It's about your progress, your influence, your impact.

Ready to push boundaries and accelerate your career? Let's make it happen.

About the position

The Renewal Rep role is responsible for the license renewals of a set of customers in their Assigned Territory. The territories will be set up in collaboration with the Sales Operations group at the beginning of the fiscal year. The main focus of this role is on the Annual Recurring Revenue (ARR) of the customer base in their territory and protecting this base against down sell and churn of their current licenses as they come up for renewal.

What You'll Do

Following a customer life cycle journey that begins when a prospective company becomes a customer, and proceeds through implementation, adoption, and ultimately in the renewal of their license(s).
Manage the touch points with the customer via outreach communications, ensuring customer intimacy
Assess the risk associated with the customer renewing their license with
Mimecast (non-renewals result in a churn) or renewing their license at a lesser ARR than the current license rights (lesser renewals result in a down sell).
Successfully agreeing with the customer on a Price Increase, which is set by the company.
Skillfully sell Seat Upgrades, or capacity upgrades, to those customers with expansion plans, or who are already over their license grants. quota. The variable compensation of the rep will be achieved based on their performance against this quota.

What You'' Need

2-5+ years of direct renewal experience, or in renewal support function
Experience in customer facing roles

Qualifications:

BS in Business, or related studies
Strong written and communication skill

The on-target earnings (OTE) range for this position is $96k - $144k (OTE) plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

About Us

We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver – and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.

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