Job Description
The Renewal Specialist will manage and execute renewal transactions for Saviynt’s global customer base, ensuring timely and accurate renewals. This role is crucial for securing recurring revenue, supporting customer success, and fostering long-term customer relationships. The specialist will collaborate with Sales, Customer Success, Legal, and Finance to ensure smooth and accurate renewal processes.
Must Have:
- Manage end-to-end customer renewal processes.
- Prepare and deliver renewal quotes.
- Proactively engage customers before subscription expiration.
- Identify upsell, cross-sell, and co-terming opportunities.
- Ensure compliance with pricing and contractual obligations.
- Forecast renewal bookings and maintain Salesforce data.
- Collaborate with internal teams for issue resolution.
- Monitor at-risk accounts and support retention.
- Maintain detailed records for audits.
- Support process improvements in renewals lifecycle.
- 3-4 years experience in SaaS renewals or account management.
- Understand recurring revenue models and subscription licensing.
- Proficiency with quoting tools like CPQ and Salesforce.
- Excellent communication and negotiation skills.
- Proficient in Microsoft Excel and CRM/ERP systems.
Saviynt is a leading provider of intelligent identity and access governance solutions. Our cloud-native platform helps enterprises manage digital identities, secure privileged access, and ensure continuous compliance. We work with global customers to enable secure digital transformation and zero trust frameworks.
The Renewal Specialist will be responsible for managing and executing renewal transactions across Saviynt’s global customer base. This role plays a critical part in securing recurring revenue, supporting customer success, and contributing to our long-term customer relationships. The Renewal Specialist will collaborate closely with Sales, Customer Success, Legal, and Finance to ensure timely and accurate renewals.
WHAT YOU WILL BE DOING
- Manage the end-of-the-end renewal process for a portfolio of existing customers, ensuring timely and accurate renewals.
- Prepare and deliver renewal quotes, partnering with Account Executives and Customer Success Managers.
- Proactively engage with customers 90–120 days prior to subscription expiration to review renewal options and secure commitments.
- Identify upsell, cross-sell, and co-terming opportunities during the renewal process.
- Ensure compliance with pricing guidelines, contractual obligations, and approval policies.
- Forecast renewal bookings and maintain accurate renewal data in Salesforce.
- Collaborate with internal teams (Legal, Finance, Operations) to resolve issues and remove barriers to closing renewals.
- Monitor at-risk accounts, flag churn risks early, and support customer retention strategies.
- Maintain detailed records and documentation for audits and compliance.
- Support continuous process improvements and system enhancements related to the renewals lifecycle.
WHAT YOU BRING:
- 3–4 years of experience in SaaS renewals, sales operations, customer success, or a account management.
- Strong understanding of recurring revenue models, subscription licensing, and quoting tools (CPQ, Salesforce, etc.).
- Excellent communication and negotiation skills, with the ability to influence customer decision-making.
- Detail-oriented and organized; able to manage multiple accounts and deadlines simultaneously.
- Proficient in Microsoft Excel and experience with CRM/ERP systems such as Salesforce, NetSuite, or similar.
- Collaborative mindset with a customer-first attitude.
- Bachelor’s degree in business, Finance, or work experience.
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