Sales Account Manager - Health, UptoDate, LexiDrug, Clinical Decision Support System

Be the difference.

If making a difference matters to you, then you matter to us.

Our solutions make a difference – and so do our people.

As a result of our continued growth and expansion, we are looking for Sales Account Manager-New Sales & Renewal, responsible for the renewal management of existing customers, and selling product/solution (UpToDate & LexiDrug) to existing or new customers within an assigned territory across medical providers and non-providers, and reporting into the Country Manager for Taiwan, Hong Kong and Macao.

This is a Permanent Full-Time position, to be based in Taiwan (working from home). #LI-remote

About the Role

• Proactively prospecting, qualifying & closing new prospects in the Taiwan market.
• Presenting the value of the Clinical Effectiveness Product suite offering to a diverse audience, in order to retain our existing customer base and grow revenues year on year.
• Positioning the key value proposition & selling the UpToDate® and LexiDrug® solutions to medical providers (public hospitals, private hospitals, clinic groups, etc.) and non-providers (medical/nursing/pharmacy schools, government units & pharmaceutical, etc.)
• Developing, and maintaining business relationships with multiple stakeholders within each account – including C-level decision makers and influencers
• Managing partner new & renewal sales and developing new business
• Cross-sell and Up-sell complementary solutions from the Clinical Effectiveness (CE) Portfolio
• Managing the renewal process within your assigned accounts to ensure account growth and minimise account attrition.
• Communicating annual price increases, generating and closing renewal contracts in a timely manner.
• Arranging and conducting onsite demos, trials and presenting to senior stakeholders
• Work closely with marketing to follow up on qualified leads to close & generate new business opportunities.
• Working with assigned customers to implement a strategy, and internal marketing campaigns, to promote, and increase usage to eligible users – via demonstrations and presentations to physicians, end users, senior hospital management.
• Attending local medical conferences (and at times international events), to promote and demonstrate UpToDate to potential customers - institutional or individuals. This occasionally requires weekend travel and time away from home
• Setting up, and providing, training sessions for customers - including ‘C’ Suite, Clinicians and end user.
• Manage and develop your sales pipeline to ensure achievement of quarterly, and annual revenue sales targets
• Keeping accurate up to date records of all activities in our CRM tool (SFDC)
• Regularly reviewing and updating your pipeline to ensure accurate forecasting

About You

• At least 5-10 years proven enterprise sales experience selling complex services/solutions to C-level stakeholders and influencers
• Experience of selling Healthcare IT/solutions, or knowledge of the Hospital/Healthcare market would be advantageous
• Excellent communication, written, verbal and presentation skills - able to formulate ideas and opinions in a clear, understandable manner
• Excellent communication skills, both interpersonally and at business level (letters, plans, presentations and reports) is essential
• Confident and able to deal with customers at any level, and to demonstrate/present the value of products to a diverse, target audience and how they may make a difference to their hospital, institution or users
• Proven ability to build, develop and maintain a wide number of business relationships and leverage off those to develop new opportunities
• Commercially aware and be fully conversant with the healthcare market.
• Self-motivated - able to work autonomously and manage your day/work load effectively
• Strong sales planning, forecasting and pipeline management skills
• Fluent in English– written, reading and spoken.
• Excellent IT skills and knowledge of Microsoft Word, Excel, and PowerPoint, as well as a general understanding of a CRM system such as Salesforce.com
• Willing and able to travel within the territory (up to 70%) and to International sales meetings and conferences (3-4 per year)

What We Offer

• Great compensation package
• Medical Insurance benefit for employee and family
• Learning and Development Program
• Flexible working hours to improve work life balance
• Paid Leave and volunteer leave
• Wellness Programme

About Us

Wolters Kluwer reported 2023 annual revenues of €5.58 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. 

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping clinicians provide optimal care for their patients. Its industry-leading solutions include UpToDate and a suite of offerings provided by Clinical Drug Information.

UpToDate clinical decision support is trusted by over 1 million clinicians in more than 170 countries to help them strengthen point-of-care decision making. More than 60 research studies show UpToDate helps improve patient care and hospital performance, including reduced lengths of stay, adverse complications and mortality.

Clinical Drug Information provides an aligned medication decision support solution, including both EMR-integrated drug data and point-of-care drug reference information, featuring LexiDrug, Medi-Span, and Facts & Comparisons applications. Impacting more than 13 million lives a day, Clinical Drug Information solutions help save time, reduce medication errors, and enhance patient outcomes for thousands of hospitals and health systems, top-grossing retail pharmacies and payers, and tens of thousands of individual clinicians worldwide.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.