Sales Associate - Full Time

8 Months ago • All levels

Business Development

Job Description

Trek is seeking a full-time Sales Associate for its Burnaby store. The role involves providing exceptional customer service, guiding customers through the process of selecting bikes and related products, meeting individual and team sales targets ($400,000 annually), and maintaining store merchandising standards. Responsibilities include using a guided sales process, following up on leads, making customer care decisions, completing daily tasks (including cycle counts and bike assembly), and maintaining proficiency through Trek University training. The ideal candidate is positive, driven, eager to learn, and passionate about cycling.

Must Have:

Positive attitude and strong work ethic
Passion for cycling and customer service
Sales target achievement ($400,000 annually)
Product knowledge and sales skills
Merchandising and maintenance skills

Perks:

Flexible and fun company culture
Supplemental health care
Dental, vision, and life insurance
Competitive vacation package
RRSP matching plan
12 weeks of maternity leave with 100% pay
Flexible holiday schedule
Employee discounts

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A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Burnaby

Job Description

Our DOTS Sales Associates help to achieve Trek’s Mission by providing incredible hospitality to our customers and changing the world by getting more people on bikes. From the moment our customers arrive in our parking lot to when they leave on their bicycles or drive away, our Sales Associates are our Guides, taking our customers through everything they need to accomplish their cycling goals, keep their bicycles performing as designed, and ensuring they will have a great experience on their rides.

Performance expectations:

Develop your sales and hospitality skills through training, role-playing and on-the-job experience.
Achieve individual monthly and annual sales targets of at least $400,000 per fiscal year for full-time Sales Associates.
Learn about bikes, components, apparel, and technology.
Participate in daily huddles and debriefs.
Use our Guide Sales Process to provide our customers with incredible hospitality.
Follow through on Quotes and Lead List communications.
Make decisions regarding the care of—and doing the right thing for—our customers.
Maintain Trek University Guide Status by completing Trek U modules to further your knowledge of our products, services, and procedures.
When not actively taking care of customers, you will be helping to:
- Complete Daily Task List assignments.
- Maintain all aspects of store merchandising according to the visual merchandising standards, including product placement, price auditing, and product re-stocking.
- Complete weekly Cycle Counts.
- Assemble, or pre-assemble, new bicycles.
- Prep customer bikes for service by our Service or Production Technicians

What you will bring to the job: