Sales Coordinator (Open Access)

We have an exciting opportunity for a highly organised Sales Coordinator to join our successful Open Access team. This role involves working collaboratively with internal stakeholders to help implement Open Access agreements, including transformative agreements. The ideal candidate will possess excellent communication, strong data gathering and analysis skills, a keen eye for detail, and a passion for connecting with customers to foster collaborative partnerships. The role requires a minimum of three days per week in-person at our Milton Park, Oxfordshire office, with flexibility for remote work.

Must Have

• Gather customer data from internal systems including publication data and metrics to analyse performance.
• Use gathered data to generate reports for customers and sales.
• Support sales team with proposals, management reports, internal trafficking documents, and data entry for sales/CRM database.
• Support the setup and launch of global Open Access agreements.
• Work with the internal Open Access commercial sales team to help meet divisional revenue objectives.
• Respond to customer queries via Salesforce and troubleshoot situations.
• Manage customer workflows including investigating and implementing process improvements.
• Provide training to internal stakeholders.
• Provide external video training on a customer facing platform.
• Understand service needs of internal and external customers.
• Conduct business user testing across internal and external platforms.
• Assist with author support and customer service.
• Competent user of Microsoft Office with strong Excel skills.
• Ability to work to deadlines effectively and multitask.
• Understanding of Open Access publishing.
• Confident in training and coaching others.
• Analytical mindset.
• Confident working under own initiative and prioritising time.
• Strong organizational and project management skills.
• Demonstrate initiative and be self-starting.
• Able to work as an individual or as part of a team.
• Excellent written and verbal skills.
• Customer focused mindset.
• Right to live and work in the UK.

Good to Have

• Experience with CRM systems, Salesforce an advantage.

Perks & Benefits

• Excellent work/life balance with a fantastic, flexible working culture and hybrid working (2 days per week from home).
• 25 days annual leave per year plus an extra day off for your birthday.
• 3 additional discretionary days off during the holiday season at the end of the year.
• 4 paid volunteering days each year.
• Company funded single cover private medical insurance.
• Employee assistance programme – offering 24/7 well-being support.
• Share Match – Plan that matches every share purchased with two free shares.
• Pension scheme.
• Life assurance, plus optical and medical care.
• Training and Professional Development.

Company Description

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers worldwide. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer-reviewed scholarly journals, books, e-books, and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas, and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

We have an exciting opportunity for a highly organised Sales Coordinator to join our successful Open Access team. This is an opportunity to learn and grow within a dynamic sales team by working collaboratively with internal stakeholders to help the implementation of Open Access agreements, including transformative agreements. The ideal candidate will have excellent communication skills, strong data gathering and analysis skills with a good eye for detail and a passion for connecting with customers to help develop collaborative partnerships.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our offices to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time in our office in Milton Park, Oxfordshire.

This role is open to candidates based in the UK. You must have the right to live and work in the UK. Closing date for applications: 2nd January 2026. Interviews will take place in January.

What you will be doing:

• Gathering customer data from a range of internal systems including publication data and metrics to analyse performance
• Using gathered data to generate reports for customers and sales to assist with analysis and account management processes
• Support all aspects of the sales team including assisting in sales proposals, management reports, updates to internal trafficking documents and data entry for sales/CRM database
• Supporting the set up and launch of global Open Access agreements
• Work with the internal Open Access commercial sales team to help meet divisional revenue objectives
• Responding to customer queries via Salesforce: troubleshoot situations as needed
• Manage customer workflows including investigating and implementing process improvements
• Provide training to internal stakeholders
• Provide external video training on a customer facing platform
• Understanding service needs of customers (internal and external)
• Conduct business user testing across a range of internal and external platforms
• Assist with author support and customer service

Qualifications

• A competent user of Microsoft office must have strong excel skills
• Experience with CRM systems – Salesforce an advantage
• Can work to deadlines effectively and able to multitask
• Understanding of Open Access publishing
• Must be confident training and coaching others
• An analytical mindset
• Confident working under your own initiative and prioritising your time
• Strong organizational and project management skills, ability to multi-task and prioritise work
• Demonstrate initiative and be self-starting
• Able to work as an individual or as part of a team
• Excellent written and verbal skills.
• A customer focused mindset

Additional Information

What we offer in return:

• An excellent work/life balance with a fantastic, flexible working culture and hybrid working (2 days per week from home)
• 25 days annual leave per year plus an extra day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover private medical insurance
• Employee assistance programme – offering 24/7 well-being support
• Share Match – Plan that matches every share purchased with two free shares.
• Pension scheme
• Life assurance, plus optical and medical care

Training And Professional Development:

We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support, and coaching that will get you where you want to be.

Interview process:

Once you have submitted your application, we may get in touch with you to complete a data based task, to enable us to better understand your skills. Following this, you will be invited to attend a competency-based interview, either virtually or in person. Typically, we’d then finish the interview process with a final, 2nd stage interview before extending an offer to the successful applicant.

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact recruitment@tandf.co.uk. Your request will be dealt with in the strictest confidence.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.

To find out more about our business and the great career opportunities please go to our Careers Site: https://taylorandfrancis.com/careers/