Sales Operations (Emergency Care Division)

Job Description

Your role:

As a Sales Operations professional in our Emergency Care Division (AED/defibrillator related products), you will be engaged in the following tasks:

• Collaborate with commercial management to prioritize opportunities for improving business processes.
• Analyze process bottlenecks and inconsistencies, leading improvements. Also serve as an escalation point for short-term responses.
• Continuously monitor and analyze performance to support optimization towards target achievement.
• Responsible for designing and executing the onboarding process for channel partners in the region.
• Lead the partner contract renewal and management cycle for each region.
• Optimize and promote the utilization of CRM and sales automation tools.
• Provide analytical and operational support in the development, execution, and monitoring of scorecards and dashboards related to sales performance.
• Manage contract vendors in China (2 Chinese staff, outsourced with Japanese OK, and training).
• Promote the AI integration of operations.

*Note: This business is scheduled to be transferred to a US fund and become independent from November 2025.*

You're the right fit if:

• University degree or higher in a business-related field (MSc level).
• 5+ years of experience in project management, operations management, supply management, etc.
• Experience in vendor management.
• Knowledge of IT systems and tools related to order/receipt management, quotation creation, and sales operations.
• Ability to select evaluation criteria and methods independently and achieve results based on your own judgment.
• Excellent relationship-building skills with internal and external stakeholders.
• Experience working in a multicultural and remote environment.
• No resistance to English (other Asian languages are a plus).

Application Requirements:

• Contract Period: Indefinite
• Probationary Period: Yes (generally 6 months from the date of joining)
• Job Content: (Immediately after hiring) As above (Scope of change) Company-determined tasks
• Work Location: (Immediately after hiring) Headquarters (Azabudai Hills) (Scope of change) Company-determined work locations
• Working Hours: 9:00-17:30, Break: 1 hour
• Holidays: Every Saturday (scheduled holiday), Sunday (legal holiday), national holidays, New Year's holidays (December 29 - January 4)
• Leave: Initial year paid leave up to 20 days (20 days for 2nd-5th years / 25 days from 6th year onwards), Care Leave (10 days per year), Sick Leave (up to 30 days per year), etc.
• Overtime Work: Yes

*However, if hired for a managerial position, overtime pay is not applicable (late-night work allowance and holiday late-night work allowance are provided).*

• Salary: Basic salary will be considered based on your experience.
• Bonus: Incentive

*Paid every March. (Varies depending on company performance, departmental performance, and individual evaluation).*

*For those joining mid-year, a pro-rata calculation applies for the eligible period.*

• Allowances: Commuting allowance provided.
• Insurance: Social insurance (Employees' Pension Insurance, Health Insurance), Labor insurance (Employment Insurance, Workers' Accident Compensation Insurance).
• Retirement Benefit System: Two-tiered system of lump-sum retirement payment and defined contribution pension.
• Training System: Various online training, post-entry support training available.
• Internal Recruitment System: System in place to promote internal career changes.
• Other: PhiliFlex points: 72,000 points (1 point = 1 yen).

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.