Sales Trainer with English

The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity. Works under moderate supervision with some latitude for independent judgement.

Must Have

• Deliver client-specific sales training
• Coach employees to meet sales and performance targets
• Develop and implement effective training programs
• Analyze performance data and customer experience trends
• Optimize sales processes and systems
• Maintain strong stakeholder communication
• 3+ years experience in customer service, training, or sales
• 9+ months experience in Concentrix (or 6 months in targeted role)
• Proficiency in MS Office
• Project management skills
• C1 English fluency
• On-site work in Athens

Good to Have

• Prior experience in high volume calling
• Experience working with Salesforce.com or similar CRM
• Italian, Spanish, German, French fluency

Summary

The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity. Works under moderate supervision with some latitude for independent judgement.

Description

Responsibilities:

• Ensure new employees receive comprehensive, client-specific onboarding and training to enhance job-specific knowledge and skills
• Provide employees with skills-based, client-specific coaching and training to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
• Partner with internal and external stakeholders to develop and deliver an effective training and development program designed to enhance client-specific sales knowledge and skills associated with any of our sales motions
• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practices for client/specific territories
• Oversee, measure, and validate the delivery and quality of provided training
• Track the effectiveness of training interventions through various assessment tools
• Collaborate with internal and/or external stakeholders to optimize sales processes and systems to achieve a superior customer experience
• Maintain a high level of communication with internal stakeholders to ensure strategic client relationship is fostered and developed
• Maintain high level of knowledge and understanding about the client, customer interaction, and evolving business environment for relevant training content creation and/or delivery
• Help create a culture of continuous learning where individuals take responsibility for their own development, competence, and performance

Candidate profile:

• Bachelor’s degree or equivalent experience preferred
• 3+ years of experience working in a customer service, training, or sales capacity preferred
• At least 9 months experience in Concentrix or 6 months in Concentrix in targeted role
• Subject matter expert and proven leader within peer group
• Prior experience in high volume calling preferred
• Experience working with Salesforce.com or similar CRM strongly preferred
• Strong technical skills in MSOffice
• Proven ability to prioritize concurrent projects and demonstrate project management skills
• Ability to communicate and demonstrate various strategies, platforms, and skills to varied audience
• Detail-oriented and proficient communication skills
• Willingness to work on site from our office in Athens
• Fluency in English C1
• Italian, Spanish, German, French fluency will be considered an advantage