Salesforce Technical Program Manager

As a Technical Program Manager at Cisco's Connected Engineering & Transformation Office (CETO), you will coordinate project lifecycles and release schedules, ensuring meticulous adherence to Agile/Scrum practices. This involves facilitating planning sessions, daily stand-ups, and retrospectives, leading risk management, and resolving conflicts as a Scrum of Scrums leader. You will optimize team efficiency by supervising velocity metrics, aiding in DevOps release planning, and managing issues and project tracking in Jira, while acting as a process custodian.

Must Have

• 5+ years experience leading Software development/test projects as scrum master or technical project/program manager
• 5+ years experience as technical project/program manager delivering salesforce.com or GTM projects
• Experience in Jira administration & management
• Experience with Agile development methodologies
• Certified Scrum Master (CSM) or Project Management-Professional (PMP)

Good to Have

• Proven understanding of SAFe Agile, Scrum theory, practices, rules and tools
• Familiarity with highly effective teams’ concepts
• Knowledge of the full SDLC, including methodologies
• Experience in business process analysis
• Experience with test planning and methodologies
• Ability to handle numerous tasks, prioritize, and manage time effectively
• Salesforce.com certifications

Perks & Benefits

• Medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Grants of Cisco restricted stock units
• 10 paid holidays per full calendar year, plus 1 floating holiday
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (non-exempt)
• Flexible vacation time off program (exempt)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Up to 80 hours of unused sick time carried forward
• Additional paid time away for critical or emergency family issues
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses (non-sales roles)
• Performance-based incentive pay (sales roles)

The application window is expected to close on: December 19th, 2025

NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

We are Cisco's Connected Engineering & Transformation Office (CETO), a team of technical specialists and innovative engineers who support the Sales, Customer Experience, Marketing, and Support functions across Cisco.

Your Impact

As a Technical Program Manager, the role encompasses coordinating project lifecycles and release schedules, while ensuring Agile/Scrum practices are meticulously followed. This includes facilitating various planning sessions, daily stand-ups, and retrospectives, as well as leading risks and resolving conflicts as a Scrum of Scrums leader. The position also involves optimizing team efficiency by supervising and improving velocity metrics, aiding in DevOps release planning, and handling issues and project tracking through Jira. Critical to the role is removing any impediments to progress and acting as the process custodian, balancing the team's workflow with the demands of key project stakeholders such as TPMs, BA/POs, and Technical Leads.

Minimum Qualifications

• 5 plus years’ experience in leading Software development/test projects as scrum master or technical project/program manager
• 5 plus years’ experience as technical project/program manager delivering [1] salesforce.com or GTM projects
• Experience in Jira administration & management
• Experience with Agile development methodologies
• Certified Scrum Master (CSM) or Project Management-Professional (PMP)

Preferred Qualifications

• Proven understanding of SAFe Agile, Scrum theory, practices, rules and tools, familiarity with highly effective teams’ concepts
• Knowledge of the full SDLC, including methodologies, experience in business process analysis
• Experience with test planning and methodologies
• Ability to handle numerous tasks at the same time, prioritize them and handle time effectively
• Salesforce.com certifications would be an asset

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $138,000.00 to $176,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$165,600.00 - $243,200.00

Non-Metro New York state & Washington state:

$147,700.00 - $215,000.00

• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.