Senior Community Manager

Level Infinite, Tencent's global gaming brand, is seeking a Senior Community Manager for the North American market. This role involves developing and executing comprehensive community strategies across all phases of a game's lifecycle. Key responsibilities include building and managing primary NA community platforms like Discord, Reddit, Twitter/X, and TikTok, creating engaging content, and fostering a positive environment. The manager will also gather player feedback, handle crisis management, and track performance metrics to optimize strategies and inform game improvements.

Must Have

• 5+ years of experience in community management within the video game industry, with at least 3 years focused on the North American market.
• Native-level proficiency in English, with exceptional written and verbal communication skills.
• Deep understanding of NA internet culture, humor, and gamer lexicon.
• Proven expertise in managing and growing large-scale Discord servers and Reddit communities.
• Deep familiarity with Twitter/X, TikTok, Instagram, Facebook, and official forums.
• A genuine, passionate gamer with broad industry knowledge and understanding of NA player psychology and behavior.
• Outstanding cross-functional and cross-cultural communication skills.
• Strong project management abilities, capable of juggling multiple priorities.
• Mature, resilient, and adept at crisis management.
• Ability to think strategically and align community initiatives with broader business goals.

Perks & Benefits

• Eligible for a sign-on payment
• Eligible for a relocation package
• Eligible for restricted stock units
• Medical benefits
• Dental benefits
• Vision benefits
• Life and disability benefits
• Participation in the Company’s 401(k) plan
• 15 to 25 days of vacation per year
• Up to 13 days of holidays throughout the calendar year
• Up to 10 days of paid sick leave per year

About the Hiring Team

Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world. We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.

What the Role Entails

Tencent Games was established in 2003. We are a leading global platform for game development, operations and publishing, and the largest online game community in China.

Tencent Games has developed and operated over 140 games. We provide cross-platform interactive entertainment experience for more than 800 million users in over 200 countries and regions around the world. Honor of Kings, PUBG MOBILE, and League of Legends, are some of our most popular titles around the world. Meanwhile, we actively promote the development of esports industry, work with global partners to build an open, collaborative and symbiotic industrial ecology, and create high-quality digital life experiences for players.

Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world. We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.

Job Responsibilities:

• Community Strategy: Develop, execute, and own the overarching community strategy for the North American market, tailored for all phases of a game's lifecycle (pre-launch, launch, and live service).
• Channel Management: Build, manage, and grow our primary NA community platforms, with a strong emphasis on Discord and Reddit, as well as Twitter/X, TikTok, Instagram, Facebook, and official forums.
• Content & Engagement: Plan, create, and publish high-quality, culturally relevant content (announcements, blogs, FAQs, patch notes, social media posts, memes, and short-form videos) that resonates with NA gamers.
• Community Building: Actively engage in community discussions, build strong relationships with core players, influencers, and content creators, and foster a positive, inclusive, and constructive environment.
• Player Feedback & Reporting: Act as the "voice of the player" by systematically gathering, analyzing, and synthesizing community feedback, sentiment, and bug reports. Deliver concise, actionable reports to product, development, and marketing teams to inform game improvements.
• Crisis Management: Proactively monitor community channels for potential issues, sentiment shifts, or crises. Develop and execute response plans to manage and de-escalate sensitive situations professionally and effectively.
• Performance Tracking: Define, track, and report on key community metrics (e.g., growth, engagement rate, sentiment, retention) to measure success and optimize strategies.

Who We Look For

• Experience: 5+ years of experience in community management within the video game industry, with at least 3 years specifically focused on the North American market.
• Language: Native-level proficiency in English, with exceptional written (copywriting) and verbal communication skills. Must have a deep understanding of NA internet culture, humor, and gamer lexicon.
• Platform Expertise: Proven expert in managing and growing large-scale Discord servers and Reddit communities (Subreddits). Deep familiarity with the ecosystems and best practices of Twitter/X, TikTok, and other relevant platforms.
• Passion for Games: A genuine, passionate gamer with a broad knowledge of the industry and a deep understanding of NA player psychology and behavior.
• Core Competencies: Outstanding cross-functional and cross-cultural communication skills. Strong project management abilities, capable of juggling multiple priorities in a fast-paced environment. Mature, resilient, and adept at crisis management.
• Strategic Mindset: Ability to think strategically and align community initiatives with broader business goals.

The expected base pay range for this position in the location(s) listed above is $97,000.00 to $224,900.00 per year. Actual pay may vary depending on job-related knowledge, skills, and experience. Employees hired for this position may be eligible for a sign on payment, relocation package, and restricted stock units, which will be evaluated on a case-by-case basis. Subject to the terms and conditions of the plans in effect, hired applicants are also eligible for medical, dental, vision, life and disability benefits, and participation in the Company’s 401(k) plan. The Employee is also eligible for up to 15 to 25 days of vacation per year (depending on the employee’s tenure), up to 13 days of holidays throughout the calendar year, and up to 10 days of paid sick leave per year. Your benefits may be adjusted to reflect your location, employment status, duration of employment with the company, and position level. Benefits may also be pro-rated for those who start working during the calendar year.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Who we are

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.