Senior Inside Sales Representative - Health

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

What We Offer:  

The Senior Inside Sales Representative role offers growth potential opportunities, professional development, an engaging team environment, amazing benefits, and the ability to work remotely.

What You'll be Doing:

As the Inside Sales Representatives, you will perform duties over the phone and email. Responsibilities include renewing/growing existing customers accounts, driving new sales, as well as meeting and/or exceeding monthly sales targets. You will also be responsible for fulfilling and facilitating requests, troubleshooting problems, and managing customer accounts to solidify existing customer relationships and improve retention while enhancing customer satisfaction.

Location:  Remote from East Coast or Central time zones preferred. 

Shift:  Will depend on your location. 9:00am ET to 5:30pm ET or 10:00am to 6:30pm ET is preferred.

Key Tasks:  

• Generate new and renewal sales through inbound and outbound
• Use consultative sales techniques to determine customer requirements and expectations to be able to recommend specific products/solutions
• Must proactively recommend available solutions to increase customer satisfaction.
• The rep is expected to learn and maintain knowledge of our products as well as current promotions to be able to educate customers on features and benefits
• Rep must be proficient on all company-operated systems including CRM, websites, mobile applications, and other user-oriented software
• They will be responsible for accurately documenting and recording all interactions with customers into our CRM system including processing customer transactions
• Core Values-Customer Focus, Accountability, Teamwork, Integrity and Innovation: ISR must believe in and exhibit these traits in their daily interactions with external and internal customers
• Adherence to phone schedules
• Collaboration with colleagues to exchange information such as selling strategies and marketing information
• Perform other duties as requested by Supervisor

You're a Great Fit if You Have/Can:  

• Bachelor's degree from an accredited college/university or a minimum of 1-2 years of inside business-to-business sales or account management experience; preferably selling complex professional services, including Developing and qualifying prospect lists & working with prospective clients to explain the business’ products and services and their alignment with the client’s needs
• Excellent relationship building skills and ability to engage clients in a consultative manner
• Experience cold calling, prospecting, and closing deals
• Must have excellent communication and interpersonal skills
• Consistent achievement of sales quotas
• Troubleshooting and solving technical issues (connectivity, hardware, and software)
• Working knowledge of Microsoft suite including Outlook, Word and Excel
• Previous experience with sales management software or CRM
• Ability to work with little supervision
• We will also consider candidates without sales experience with academic achievement or relevant prior work experiences
• 2+ years of experiences working within a multi-division organization with various sales channels, selling to licensed and regulated healthcare professionals, working with various sales cycles (6-24 months), and consultative sales approach is preferred

Additional Desired Skills and Abilities:

• Speaking — Talking to others to convey information effectively
• Persuasion — Persuading others to change their minds or behavior
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Time Management — Managing one's own time and the time of others
• Negotiation – Bringing others together and trying to reconcile differences
• Service Orientation — Actively looking for ways to help people
• Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making

Work Styles:

• Initiative — Job requires a willingness to take on responsibilities and challenges
• Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done
• Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
• Persistence — Job requires persistence in the face of obstacles
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace
• Integrity — Job requires being honest and ethical
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information: 

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html  

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. 

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. 

Compensation:

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.