Senior Manager, Tech Communications

Job Summary:

We’re looking for a Technology Communications Sr. Manager to lead the development and execution of high-impact communications across PayPal’s channels. You'll translate our groundbreaking tech advancements into stories that resonate with diverse audiences, from PayPal’s global employees to industry leaders. The ideal candidate will excel at building rapport with engineering leaders and media, translating complex technical information into accessible and compelling narratives.

Job Description:

Essential Responsibilities:

• Lead complex communication projects and campaigns, ensuring alignment with business objectives.
• Develop and execute advanced communication strategies to enhance brand visibility and reputation.
• Collaborate with senior leadership to identify communication opportunities and challenges.
• Implement best practices for communication management and reporting.
• Ensure compliance with relevant regulations and standards in all communication efforts.
• Provide mentorship and technical guidance to the communications team.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Responsibilities:

• Develop, drive, and evaluate key PR strategies and programs. Prepare news and launch activities, including coordinating media interviews, tours, and events, as well as generating releases, presentations, and other materials as appropriate.
• Craft compelling narratives that showcase PayPal's technological advancements in AI and security, translating complex technical concepts into accessible content for diverse audiences.
• Collaborate with technical teams to identify noteworthy technological developments and transform their work into engaging stories that demonstrate how these innovations benefit customers, merchants, and the industry
• Cultivate and maintain relationships with key media and industry leaders and proactively pitch stories to raise awareness of PayPal's Tech & AI initiatives.
• Execute external communication strategies that showcase the PayPal’s AI story to media, customers, industry influencers, and the broader public.
• Coordinate thought leadership initiatives to promote PayPal’s AI offering by positioning the company within key technology trends, industry insights, and market dynamics.
• Work closely with external agencies and partners to scale storytelling efforts, manage deliverables, and ensure message consistency across channels.
• Report on the impact of external communications and optimize future initiatives based on performance data and industry benchmarks.
• Track and analyze the effectiveness of communications efforts and provide regular reports to leadership. Build and manage partnerships with AI vendors, fintech platforms, and commerce technology providers.

Ideal Qualifications:

• Experience in technology communications.
• Exceptional written and verbal communication skills, with the ability to convey complex financial concepts to various audiences.
• Strong leadership, cross-functional collaboration, and executive stakeholder management skills.
• Experience working with executives and in collaborative environments.
• Track record of supporting successful thought leadership and external storytelling campaigns.
• Understanding of agentic AI and intelligent commerce systems.
• Familiarity with regulatory and ethical considerations in AI.

Travel Percent: 0

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $111,500 to $191,950

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.