Senior Project Specialist

Job Responsibilities :As a Senior Project Specialist, you will act as the central hub for managing internal project requests and ad-hoc tasks from regional teams to HQ. You will coordinate with cross-functional departments to ensure seamless execution and timely delivery of initiatives. This role requires a blend of technical expertise, financial industry knowledge, exceptional organizational skills, stakeholder management, and the ability to thrive in a fast-paced fintech environment. Essential Duties and Responsibilities Project Management & Cross-Functional Coordination * Participate in regional business team discussions to capture, analyze, and translate key requirements or issues into actionable functional tasks or projects. * Communicate and collaborate with business stakeholders and cross-functional teams to deeply understand the specific request’s needs, objectives, and issues, ensuring alignment with deliverables. * Serve as a communication bridge between regional teams and HQ departments (Technical, Operations, Finance/Tax, Legal, Risk/Compliance), ensuring alignment and clarity across all stakeholders. * Develop and maintain a centralized master list of requests and feature roadmaps, balancing competing priorities to align with tasks timelines and business goals. Ensuring key milestones are met and managing interdependencies. * Proactively communicate prioritization decisions, timeline adjustments, and trade-offs to stakeholders to ensure transparency and alignment. * Collaborate with technical and operational teams to elaborate on user stories, ensuring clear understanding of issues and deliverables, especially urgent/critical items. * As needed, liaise with external partners (eg. vendors, clients) to gather critical information and facilitate seamless communication between internal and external stakeholders. * As needed, participate with internal teams in Compliance, Tax, Legal, and Accounting to assist regional business team to ensure that project/processes adhere to regulatory standards and are “fit for purpose” for target markets/countries. Execution & Delivery Excellence * Serve as the central liaison for internal project requests or ad-hoc, between regional teams and HQ. * Assess, prioritize, and assign tasks based on urgency, resources, and business impact. * Collaborate with teams across to align deliverables with stakeholder needs. Facilitate meetings, document action items, and ensure accountability for deadlines. * Track progress of all requests using project management tools (e.g. Gitlab, Microsoft Lists, PPT). * Proactively identify bottlenecks and resolve conflicts to maintain on-time delivery. * Develop standardized workflows for handling ad-hoc requests to improve efficiency. As needed, create templates, documentation, and knowledge repositories for repeatable tasks. * Manage expectations by clearly communicating timelines, dependencies, and risks. Deliver concise summaries and reports to leadership on project outcomes. Pre-Requisites : Qualification & Requirements * Candidate must be possess at least Diploma/Degree in Business / IT / Finance or Fintech / Analyst or equivalent. * 3-5 years of experience in fintech, financial services or payment industry. * Solid understanding of payment industry is a plus, experience in project coordination, or similar roles (fintech or tech preferred). * High attention to detail and proven ability to manage multiple / competing priorities simultaneously. * Able to independently discuss issues and requirements with multiple departments. * Excellent communication, presentation, interpersonal and stakeholder management skills. * Analysis mindset, strategic thinking, and problem-solving skills. Proactive problem-solver with a “get-it-done” attitude. * Required Language (s) : Bahasa Malaysia, English. Mandarin proficiency is an advantage.