Senior Technical Support Analyst
luxsoft
Job Summary
The Senior Technical Support Analyst will provide L2/L3 production support for Broadridge's Regulatory Reporting platform, ensuring system stability and high availability. The role involves investigating and resolving application issues and data discrepancies, working with Broadridge product teams, acting as a subject matter expert, and monitoring reporting workflows. The analyst will support release cycles, collaborate with end-users and infrastructure teams, and maintain detailed documentation. This role requires a deep understanding of the Broadridge platform and regulatory reporting frameworks.
Must Have
- 5+ years of technology/application support experience in financial services.
- Hands-on experience with Broadridge Regulatory Reporting platform is mandatory.
- Strong analytical and troubleshooting skills with SQL, Unix/Linux and log analysis.
- Knowledge of trade lifecycle and regulatory reporting frameworks.
- Experience in working under ITIL-based processes.
- Excellent stakeholder communication and incident management skills.
Good to Have
- Familiarity with DevOps tools, job schedulers and monitoring platforms.
- Prior experience working in a global support model.
Job Description
Project description
We are urgently seeking a highly skilled Technology Support Analyst with hands-on experience in the Broadridge Regulatory Reporting platform. This is a product-specific role requiring deep expertise in supporting the platform, beyond general domain knowledge. The selected candidate will work closely with business, operations, and technology teams to ensure timely and effective resolution of production issues in a critical financial reporting environment.
Responsibilities
Provide L2/L3 production support for Broadridge's Regulatory Reporting platform, ensuring high availability and stability of the system.
Investigate, triage, and resolve application issues and data discrepancies across front-to-back systems.
Work directly with Broadridge product teams as needed to escalate and resolve platform-specific issues.
Act as the subject matter expert (SME) for the platform within the support team.
Monitor daily reporting workflows, scheduled tasks, and regulatory submissions.
Support monthly/quarterly release cycles, including validation and post-deployment checks.
Collaborate with end-users, business analysts, and infrastructure teams for root cause analysis and continuous improvement.
Maintain detailed runbooks, SOPs, and knowledge articles specific to the Broadridge platform.
Skills
Must have
5+ years of technology/application support experience in financial services.
Mandatory: Hands-on experience with Broadridge Regulatory Reporting platform (e.g., RegPro, RRD, or equivalent Broadridge solutions).
Strong analytical and troubleshooting skills with exposure to SQL, Unix/Linux, and log analysis.
Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows.
Experience in working under ITIL-based processes (incident, problem, change management).
Excellent stakeholder communication and incident management skills.
Nice to have
Familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk).
Prior experience working in a global support model with shift-based or on-call rotations.
Other
Languages
English: B2 Upper Intermediate
Seniority
Senior
7 Skills Required For This Role
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