Senior Technical Support Analyst
Job Summary
Job Description
- 5+ years of technology/application support experience in financial services.
- Hands-on experience with Broadridge Regulatory Reporting platform is mandatory.
- Strong analytical and troubleshooting skills with SQL, Unix/Linux and log analysis.
- Knowledge of trade lifecycle and regulatory reporting frameworks.
- Experience in working under ITIL-based processes.
- Excellent stakeholder communication and incident management skills.
- Familiarity with DevOps tools, job schedulers and monitoring platforms.
- Prior experience working in a global support model.
7 skills required
Job Details
Project description
We are urgently seeking a highly skilled Technology Support Analyst with hands-on experience in the Broadridge Regulatory Reporting platform. This is a product-specific role requiring deep expertise in supporting the platform, beyond general domain knowledge. The selected candidate will work closely with business, operations, and technology teams to ensure timely and effective resolution of production issues in a critical financial reporting environment.
Responsibilities
Provide L2/L3 production support for Broadridge's Regulatory Reporting platform, ensuring high availability and stability of the system.
Investigate, triage, and resolve application issues and data discrepancies across front-to-back systems.
Work directly with Broadridge product teams as needed to escalate and resolve platform-specific issues.
Act as the subject matter expert (SME) for the platform within the support team.
Monitor daily reporting workflows, scheduled tasks, and regulatory submissions.
Support monthly/quarterly release cycles, including validation and post-deployment checks.
Collaborate with end-users, business analysts, and infrastructure teams for root cause analysis and continuous improvement.
Maintain detailed runbooks, SOPs, and knowledge articles specific to the Broadridge platform.
Skills
Must have
5+ years of technology/application support experience in financial services.
Mandatory: Hands-on experience with Broadridge Regulatory Reporting platform (e.g., RegPro, RRD, or equivalent Broadridge solutions).
Strong analytical and troubleshooting skills with exposure to SQL, Unix/Linux, and log analysis.
Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows.
Experience in working under ITIL-based processes (incident, problem, change management).
Excellent stakeholder communication and incident management skills.
Nice to have
Familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk).
Prior experience working in a global support model with shift-based or on-call rotations.
Other
Languages
English: B2 Upper Intermediate
Seniority
Senior
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