Senior Technical Support Analyst, Jersey City - 7537

8 Months ago • 5 Years + • Customer Service

Job Summary

Job Description

ION Markets seeks a Senior Technical Support Analyst with 5+ years of application support experience. Must have strong analytical skills, proficiency in C++, TCL, UNIX/Shell Scripting, and excellent communication skills. Experience as a team lead is preferred.
Must have:
  • Application Support
  • C++, TCL, UNIX
  • Analytical Skills
  • Problem Solving
Good to have:
  • Team Lead
  • Database Tech
  • System Performance
  • Network Infrastructure
Perks:
  • Growth Culture
  • Career Track

Job Details

Who Are We?

The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams.  Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology.

Role

We are looking for Senior Technical Support Analyst to focus on second-level technical application support.  We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.

Responsibilities

    • Lead projects and team members when needed.
    • Investigates incidents assigned to them.
    • Prioritizes incidents and keep them up to date on the internal incident tracking system.
    • Communicates updates effectively and promptly to the client.
    • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation.
    • Deals with unexpected events or failures which limit clients use of the supported systems
    • Carries out application system checks, aiming to identify and resolve issues before they impact clients
    • Develops strong working relationships with other departments to assist with the delivery of our service to clients
    • Adheres to "best practice" and department procedures for client communications, incident progression and investigation
    • Participates in the team shift patterns and assists with weekend work and out of hours escalation when required

Required Experience, Skills and Competencies

    • BS in Computer Science, Computer Engineering, or equivalent degree.
    • 5+ years of experience in application, technical support.
    • Some experience as a team lead is preferred
    • Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting.  Exposure to Java or other mainstream programming languages would also be acceptable.
    • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
    • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance.
    • Ability to troubleshoot and approach problem solving in a logical manner
    • Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers
    • Excellent written and verbal communication skills
    • A confident and professional manner
    • Able to manage own time and a changing workload
    • Co-operative approach to working with team members and other departments
    • Able to view situations from a customer perspective and act accordingly
    • A strong desire to develop a deep understanding of financial markets and business flows and system functionality
    • Working knowledge of networks and network infrastructure is desirable
About ION

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.

At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.

Learn more at iongroup.com

Similar Jobs

altoros - Technical and Account Leader (Web3)

altoros

Portugal (Remote)
5 Days ago
Axel springer - Customer Engagement Specialist

Axel springer

Arlington, Virginia, United States (On-Site)
1 Month ago
GigXR - Customer Experience Manager

GigXR

Los Angeles, California, United States (Hybrid)
1 Month ago
Xsolla - Customer Success Manager

Xsolla

Baku, Azerbaijan (Hybrid)
1 Month ago
Sumo logic - Renewals Specialist

Sumo logic

India (Remote)
1 Month ago
Social Discovery Ventures - Customer Support Agent

Social Discovery Ventures

Lima, Callao Region, Peru (Remote)
3 Weeks ago
WaveApps - Customer Support Specialist

WaveApps

Toronto, Ontario, Canada (Remote)
2 Months ago
NinjaVan - Customer Service Agent Yogyakarta

NinjaVan

Yogyakarta, Special Region Of Yogyakarta, Indonesia (On-Site)
8 Months ago
Goodbye Kansas Studios - Technology Support Technician (Mumbai)

Goodbye Kansas Studios

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Thousand Eyes - Head of Digital Customer Success

Thousand Eyes

Austin, Texas, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Hasbro - Part-Time Retail Merchandiser

Hasbro

Surrey, British Columbia, Canada (On-Site)
3 Weeks ago
MiQ - Sales Planner

MiQ

Manila, Metro Manila, Philippines (On-Site)
1 Month ago
Power Integrations - Channel Sales Engineer

Power Integrations

Shanghai, China (On-Site)
2 Months ago
Oliver Agency - Group Account Director

Oliver Agency

Manila, Metro Manila, Philippines (On-Site)
1 Month ago
Thousand Eyes - Customer Success Specialist

Thousand Eyes

Lisbon, Lisbon, Portugal (On-Site)
1 Day ago
Unity - Senior Client Partner, AEC and Manufacturing

Unity

Tokyo, Japan (On-Site)
2 Months ago
appier - Finance Manager/Investor Relations

appier

Tokyo, Japan (Hybrid)
1 Month ago
Paytm - B2B Sales (Telecom) - Associate / Freshers (Africa)

Paytm

Noida, Uttar Pradesh, India (On-Site)
1 Month ago
Barracuda - Account Executive

Barracuda

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
Rolls-Royce - Project Management Executive

Rolls-Royce

Osaka, Osaka, Japan (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Jersey City, New Jersey, United States

Minecast - Public Sector Account Executive (Mid-Atlantic)

Minecast

United States (Remote)
1 Month ago
bytedance - Product Manager - Legal - Information Systems - San Jose

bytedance

San Jose, California, United States (On-Site)
6 Months ago
ElevenLabs - Sales Operations

ElevenLabs

San Francisco, California, United States (Remote)
3 Months ago
HoYoverse - Senior Business Development Manager [USA]

HoYoverse

Santa Monica, California, United States (Remote)
1 Year ago
bytedance - Senior Software Engineer - Generative AI

bytedance

San Jose, California, United States (On-Site)
5 Months ago
Canva - Enterprise Account Executive

Canva

Austin, Texas, United States (Hybrid)
1 Month ago
annapurna interactive - QA DIRECTOR

annapurna interactive

Los Angeles, California, United States (Hybrid)
1 Month ago
Google - Senior Staff Software Engineer, Site Reliability Engineering, Google Cloud

Google

Kirkland, Washington, United States (On-Site)
2 Months ago
Luxoft - Senior .Net developer with AWS

Luxoft

Poland, Ohio, United States (Remote)
7 Months ago
Axon - Sr. Business Systems Analyst - Salesforce

Axon

San Francisco, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Palo Alto Networks - Customer Success Architect

Palo Alto Networks

Chicago, Illinois, United States (Remote)
2 Days ago
gitlab - Customer Success Manager

gitlab

Brazil (Remote)
1 Month ago
Diligent Corporation - Customer Support Specialist

Diligent Corporation

Bengaluru, Karnataka, India (Hybrid)
1 Day ago
Autodesk - Autodesk Education Customer Success Manager, ACC

Autodesk

New Delhi, Delhi, India (Hybrid)
3 Weeks ago
GHX - Customer Support Analyst I

GHX

Hyderabad, Telangana, India (On-Site)
1 Day ago
USE Insider - Customer Success Operations Specialist

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
8 Months ago
Tesla - Customer Experience Specialist, Vehicle Handover

Tesla

Birmingham, England, United Kingdom (On-Site)
4 Months ago
Coda - Customer Support Specialist (Thai & English)

Coda

Bangkok, Thailand (Hybrid)
1 Month ago
Diligent Corporation - Senior Customer Success Ops Analyst (Gainsight)

Diligent Corporation

Vancouver, British Columbia, Canada (Hybrid)
1 Day ago
bytedance - Cloud Technical Support

bytedance

Singapore (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.

Jersey City, New Jersey, United States (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

Budapest, Hungary (Hybrid)

Chicago, Illinois, United States (On-Site)

London, England, United Kingdom (On-Site)

Mexico City, Mexico (Hybrid)

View All Jobs

Get notified when new jobs are added by Ion

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug