We Say HI*

Thales is a global leader in cutting-edge technologies for defense, aerospace, cybersecurity, and digital identity.

In Ditzingen, you will find security solutions for monitoring and securing borders and border controls, for protecting civilian and military facilities, and for tactical communication. This is the right place for you if you want to develop and produce tactical and operationally proven radio devices for networked operations in military use. Become part of the Thales expert team for radio devices, cybersecurity and cryptography, for encryption components and hardware security modules, as well as for electronic key management systems. We look forward to meeting you!

Your Mission as Service Delivery Manager:

• Responsibility for compliance and development of Service Level Agreements (SLA) in all operational and technical aspects – including performance monitoring, reporting, and optimization measures.
• Technical interface to the customer: processing malfunctions, coordinating specialists, and ensuring customer satisfaction and sustainable service quality.
• Leading and supporting (sub-)projects in service and after-sales – from the offer phase to implementation.
• Planning and conducting tests, acceptances, product demos, and training (e.g., communication systems, network solutions, key management products).
• Building and maintaining long-term customer relationships and actively participating in the development and growth of the service business.

What we look forward to:

• Completed degree in engineering or industrial engineering or a comparable qualification.
• Strong technical understanding of IT infrastructure, IT design, and IT solutions, as well as a pronounced hands-on mentality.
• Very good German and English language skills, both written and spoken, as well as sound experience in the service business across the entire product lifecycle.
• Very good MS Office skills, and ideally knowledge of the ITIL® 4 Framework and SAP/PDM systems.
• Willingness to travel occasionally nationally and rarely internationally (less than 10%).
• Entrepreneurial thinking, strong communication skills, and customer orientation with the talent to clearly convey complex technical issues.

Thales invests more than 4 billion euros annually in research and development in key technologies such as artificial intelligence, cybersecurity, quantum, and cloud technologies.

In 2024, the group generated sales of 20.6 billion euros.

For more than 83,000 employees in 68 countries, we open up forward-looking perspectives, realize individual career paths, and enable creative freedom. This is achieved through courage, diversity, and the firm will to make the demanding challenges of our time safer and more inclusive. With our sustainable, value-oriented personnel management, we actively advocate for diversity.

Say HI* – Your way to us

When the signs of the times point to change, our international teams are there to meet today's complexity with tomorrow's industry-leading technologies. Are you in? Your contact person Andre Fuhrmann is looking forward to your online application via our career portal.

Andre Fuhrmann – Talent Acquisition Partner

+49 7156 / 302 - 22002

*Human Intelligence

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